WP OneDrive Update fails to install

[Tom Snyder]

The latest WP OneDrive Version 17.15.6 which as far as I can tell was pushed to a 3 of our WP's on 12/15/2016 fails to install with a Error Code of 8007cf6 and some times 8007cf9. I don't believe it is a rare occurrence with all the post for this OneDrive update on Microsoft's support forum with the same error code. What makes it worse there is no way to stop the notifications on your phone that a app needs updated. Is there anyway to kill just the OneDrive update notifications because updates to other apps are installing just fine.

 

[Tejas Javery]

Hi Tom.
Try soft reset the phone. This will refreshes the phone OS and will not occur data loss. Check out the link. http://answers.microsoft.com/en-us/...ws-phone/4ec36474-c21e-4aec-ad1b-30f3afaf824d

Then sync your Microsoft account.
try to save apps to phone memory rather than sd card memory.
Try again.

 

[Tom Snyder]

I plus many of the posters on the Microsoft Help Forum have already did that, and1 of my WP's a 920 does not even have a slot for additional storage. Some have even done a hard reset :unhappysweat: still it will not install. This is a update rolled out to us not something we tried to install on our own.

 

[Kavu2]

Same error here....80073cf9
OneDrive downloads fine, then goes almost to end during install, then fails.

Things already tried...
- cleared Temp files
- soft reset
- WiFi off, install attempt thru Cellular only
- WiFi off, Cellular 'International assist' off
- WiFi on, Cellular data off

....install still fails. Several days now.

Edit to add...
MS seems to have been made aware of the issue...as per the Answers.Microsoft Windows Community thread here:
https://answers.microsoft.com/en-us...phone-81/71b54f4b-a99b-49c5-bc69-5ceb0dcf2f9f

 

[Tom Snyder]

Kavu2
I took some pictures while ago and they did not save to Camera Roll or OneDrive, didn't find out until I opened my Camera Roll to look for them. I done a soft reset now it is saving them. I forgot to do a soft reset the last time I tried to see if the OneDrive update had been fixed.

 

[Kavu2]

>Tom Snyder
I just tested on my end and I did not have that problem.....pics appeared in Camera Roll and synced to OneDrive. So that glitch must not be related to our other issue with OneDrive app installing updates.

 

[mc_razza]

Microsoft is aware of the problem and is working on rectifying it:

Hi,

I got this this from Onedrive this evening, looks like we have to just wait for a solution... meanwhile my Onedrive is working and last thing I would want to do it a hard reset...

Hi there,

I understand that there is an issue while updating/downloading the OneDrive app. I have reported the issue to our engineering team as it was reported by other users as well and our team is looking into it. Also, let me know if the behavior changes.

Your understanding on this is appreciated and thanks for reporting it to us instantly.

Ketan
OneDrive Team
[TABLE="width: 794"]
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[TD="colspan: 2"]Ticket Information:[/TD]
[/TR]
[TR]
[TD]Ticket #:[/TD]
[TD]615986[/TD]
[/TR]
[TR]
[TD]Date Created:[/TD]
[TD]12/16/2016 06:06 AM PST[/TD]
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[TR]
[TD]What would you like to do?:[/TD]
[TD]Ask for help[/TD]
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[TD]Category:[/TD]
[TD]Other[/TD]
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[TR]
[TD]Comment:[/TD]
[TD]OneDrive failing update, error 80073cf9, though OneDrive still working. Is it just me or everyone? Lumia 640LTE WP8.1 update2[/TD]
[/TR]
[/TABLE]

You can monitor the following two threads HERE and HERE.

In the mean time, we just have to wait it out.

 

[libra89]

I just ran into this issue. Interestingly enough, in another thread like this, someone has noted that Microsoft has changed the requirements for OneDrive www.microsoft.com/en-us/store/p/onedrive/9wzdncrfj1p3

System Requirements
These apply only to PC and phones.
Minimum
OS Windows 10, Windows 10 Mobile
Architecture ARM, x86, x64
Recommended
OS Windows 10, Windows 10 Mobile
Architecture ARM, x86, x64

Hopefully the team will fix it.

 

[mc_razza]

You can now successfully install the latest OneDrive update from the store. Problem solved.

That said, [FONT=&quot]there's something odd. The update version of OneDrive in the store is 4.17.1.0 but when opening the OneDrive app and then tapping Menu>Settings>About, I see the version is 4.16.0. What's going on here?[/FONT]

 

[libra89]

You can now successfully install the latest OneDrive update from the store. Problem solved.

That said, [FONT="]there's something odd. The update version of OneDrive in the store is 4.17.1.0 but when opening the OneDrive app and then tapping Menu>Settings>About, I see the version is 4.16.0. What's going on here?[/FONT]

That is weird. Thanks for the update! Good to know that they fixed it.

 

[tofmin]

You can now successfully install the latest OneDrive update from the store. Problem solved.

That said, [FONT="]there's something odd. The update version of OneDrive in the store is 4.17.1.0 but when opening the OneDrive app and then tapping Menu>Settings>About, I see the version is 4.16.0. What's going on here?[/FONT]

Aaaand, broken again. Can't install new version 4.17.2.0. Darn...

 

[mtf1380]

Still not able to successfully download on a 920; goes through the motions, comes close but ends with a " attention required" message:^{

 

[mc_razza]

Aaaand, broken again. Can't install new version 4.17.2.0. Darn...

Same here. OneDrive has now been updated to version 4.17.3.0. At first the update failed to install however a second try was successful.

Again inside the OneDrive app the version is still 4.16.0.

 

[chicchio]

Hi !
I have a Lumia 820 with WP 8.1 Denim.
I had error 80073CF9 when trying to update OneDrive, and I didn't update.
Now it seems it has been fixed, but I have heard some people that after update have errors in phone backup.
Since my "old" version of OneDrive works fine, before I do an update that could break it, I would some advice.
Thanks !