Your Order Statuses On ATT..

[cgooge14]

premier rep told me over the phone last nite

Rep told me she'll process the order

but after that, it's up to the shipping dept to handle, and that she does not know when it will ship out.

Also read a couple of responses from this thread

Premier rep told me the same today...can't cancel an online order. I was trying so I could pick one up in the store tomorrow...

 

[VagrantWade]

Well they were wrong. I just cancelled my order and it was Pending Shipment.

 

[ky Phan]

Well they were wrong. I just cancelled my order and it was Pending Shipment.

It would be even funnier if the rep i spoke to and your rep sat next to each other

I guess i'll just have to cancel my order around 2-3pm PST if my order isn't updated.

 

[WIndowsReborn]

Well they were wrong. I just cancelled my order and it was Pending Shipment.

They didn't give you any trouble? That easy?

 

[Beltelmel]

My order has shipped today. Black 920, Charging plate and sIm. Two FedEx tracking numbers - one for the phone and a separate one for the charging plate and sim. Scheduled delivery for all items is Monday.
FYI my order was "In Progress and pending shipment" until today at noon when I called Premier customer service and was given the tracking info. About a half hour later the order status was updated.

 

[VagrantWade]

They didn't give you any trouble? That easy?

It took him a while and he kept having to tell me "Just another moment sorry". But yes.

 

[Stadifer]

I guess I'll wait until my lunch this afternoon and see if there is any progress on shipping info for my order. If not I'll call and cancel.

I'd be happy to have delivery of Monday just the same but having it sit in processing more than 48 hours later is ridiculous. If you can't deliver the thing let me know so I can go to the AT&T store and buy it there.

 

[Jetface]

They didn't cancel my order. They said they are out of stock and it's backordered. I am cancelling my order at this moment and then I'm probably going to my local AT&T store tomorrow and cancelling my service.




I left Verizon for AT&T. So I am aware of how ****ty they both are. Verizon has LTE here, AT&T does not. I do not currently have my own phone because my 3GS died on me and I am borrowing someone elses phone and can't keep it much longer.

I think I ordered mine around the same time as you. The tracking says Backordered online but I know my Lumia 900 also said that when I pre-ordered it and it shipped just fine. Did you get a second email that said:

"We have processed your order and it has been sent to our warehouse for shipment"

It came through about two hours after the first order confirmation email. I also see the hold still in place on my card.

 

[Gladstoner]

Ordered a cyan around 3am eastern. Online chat rep Luis just informed me they are out of stock and he is attempting to cancel my order right now.

Edit: Just told me he couldn't cancel. The only option would be to refuse the shipment or send it back with the return label.

 

[moc426]

Charging plate/pad shipped with tracking #, arrives Monday.

 

[philharmonik]

Ordered my black 920 yesterday early afternoon and it shipped the same day. Expected delivery by the 9th!! USPS! Looking forward to tomorrow!

 

[WIndowsReborn]

Why are some able to cancel and others are not?

 

[Stadifer]

Ordered a cyan around 3am eastern. Online chat rep Luis just informed me they are out of stock and he is attempting to cancel my order right now.

Edit: Just told me he couldn't cancel. The only option would be to refuse the shipment or send it back with the return label.

What chat are you guys using? I tried the online chat and they just give me an 866 number. It might be because I'm a new customer and don't have a web account yet; I'm guessing?

 

[Stadifer]

I think I ordered mine around the same time as you. The tracking says Backordered online but I know my Lumia 900 also said that when I pre-ordered it and it shipped just fine. Did you get a second email that said:

"We have processed your order and it has been sent to our warehouse for shipment"

It came through about two hours after the first order confirmation email. I also see the hold still in place on my card.

Update if you hear anything! I'm in the same exact boat you are... I ordered as soon as they fixed this site; got the order confirmation; and 6 hours later I got the submitted for processing/shipping email. The charge hold is still on my account.

 

[VagrantWade]

Ordered a cyan around 3am eastern. Online chat rep Luis just informed me they are out of stock and he is attempting to cancel my order right now.

Edit: Just told me he couldn't cancel. The only option would be to refuse the shipment or send it back with the return label.

What? Luis is the same guy I spoke to and he cancelled my order that was "pending shipment". My order is 100% cancelled.

"Your att.com order XXXXXXXXX has been canceled‏"

email and all.

 

[howdysir]

Some people need some patience I do believe.

Like people have said since Page 1. Previously AT&T preorders are the same - Get shipped email and details a day after it was actually shipped.

I however just want my free charging pad that was not shipped, yet people are getting theirs shipped now.

 

[VagrantWade]

Some people need some patience I do believe.

Like people have said since Page 1. Previously AT&T preorders are the same - Get shipped email and details a day after it was actually shipped.

I however just want my free charging pad that was not shipped, yet people are getting theirs shipped now.

I ordered immediately. I was told that my order was backordered now and they have no ETA at all.

I need a new phone ASAP. So patience is not a luxury for everyone.

 

[Guitarpik]

For all you guys who are canceling your orders with the intention of buying in store tomorrow, I would suggest calling your local store before you cancel.

My store isn't even sure they will have them tomorrow. They said it might be Monday.

 

[PurePlatinum]

I haven't called AT&T yet but like everyone else that seems to have ordered the cyan through the regular site my order is still "processing" and "shipment pending".

However, just now i tried looking up my order by my home number instead of my order number and it is now showing the charge plate as shipped today (which I assume they automatically added because it was not on the site when I preordered).

I suggest if you ordered and your confirmation stated it would be shipped today stick with it and not cancel.

 

[tlegend2012]

I wouldn't cancel the order... ATT status page is not up to date.... I wouldn't rely on the stores