1. Robert Morrison2's Avatar
    Critical Error
    A critical error has occurred in the Shell Infrastructure Host Start Menu, Cortana, and some apps may not be available. Please save your work and sign-out to recover.

    Sign out now

    The above message appears immediately after I have logged into my account on the PC.

    The instruction at 0x00007FFF7DE8CC60 referenced memory at 0x000000000000000. The memory could not be read.

    Click OK to terminate the program.

    The above message appears when logging out of my wifes account on the same PC.
    06-13-2015 09:54 PM
  2. ven07's Avatar
    Had the same problem. A few reboots later it was okay. Create a new user account so you can use that one to check if there are any updates available. Also, yes it mostly only happens in one account. I have two accounts; one main account, most things don't work (cortana, settings, notification center, search or start menu) and one separate account. In the separate account everything works just fine, so I use that one for any updates
    Robert Morrison2 likes this.
    06-13-2015 10:40 PM
  3. Marc-Anthony McMillon's Avatar
    Hey, I'm not sure if this is a solid solution but I tried this and it worked. I created a new folder on the desktop so I could gain access to my computer. I uninstalled all the Microsoft Redistributable Packages and installed the latest Visual C++ Redistributable Packages for Visual Studio 2013 (only vcredist_x64.exe & vcredist_x86.exe). Then rebooted my computer and it worked like a charm.



    You can use task manager to run a new task, open up "iexplore.exe"
    06-18-2015 10:56 AM
  4. Dhruvansh Soni's Avatar
    I had the same issue about half an hour ago. Signing out and signing in didn't work, but restarting (using the power button) worked and it's now not showing me the error. Hopefully it'll stay that way. There's a lot of threads on Microsoft's site with the same problem too. I get a different looking error message when I shutdown though, still dunno what that's about.

    http://answers.microsoft.com/en-us/i...0af06f8?page=1

    http://answers.microsoft.com/en-us/i...9-054aeff13bef
    06-28-2015 01:29 AM
  5. CJ Thunder's Avatar
    Hey, I'm not sure if this is a solid solution but I tried this and it worked. I created a new folder on the desktop so I could gain access to my computer. I uninstalled all the Microsoft Redistributable Packages and installed the latest Visual C++ Redistributable Packages for Visual Studio 2013 (only vcredist_x64.exe & vcredist_x86.exe). Then rebooted my computer and it worked like a charm.

    That ain't it. I only have two things on my list...and I only have a touch screen so those ideas in the links really don't help. I'm on a DVP8 and have only had this issue on 130... Big issue so close to launch.



    You can use task manager to run a new task, open up "iexplore.exe"
    06-29-2015 05:59 PM
  6. Dhruvansh Soni's Avatar
    Haven't had the issue on build 10159 unless File Explorer is started as admin (only happens if you use a game booster or something like that). Looks like they've fixed it. In 10130 however disabling Cortana did the trick. Now even with Cortana on 10159, it works just fine. If you get that error on 10159, just hold the taskbar or whatever it is to do a right click type thing, open task manager and restart explore.exe. That should work.
    07-03-2015 07:31 AM

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