1. Piedro92's Avatar
    Hi guys!

    I'm currently running build 14316rs1. I checked for updates last night to get the new preview and downloaded it. However, as soon as it hits 100% of preparing to install updates, the settings menu crashes (?) and I have to click install now again, until infinity.

    Is this a known issue? Does anyone know a workaround besides reverting to previous build and trying again?

    Running from:
    Surface 3 64GB Model
    2GB RAM
    Intel Atom 1.73ghz quad core.
    Windows 10 download files are saved to my SD card.
    04-25-2016 02:15 AM
  2. kklkn's Avatar
    I have the exact same problem with the exact same surface 3, on the same build, let me know if you find something.
    So far I have tried to restart Windows update, to delete the software distribution folder, but to no avail.

    I cannot reset the surface on this build, it says there was a problem during the preparation to reset... I'm stuck with 14316..
    04-25-2016 08:46 AM
  3. Magellan's Avatar
    I have the same issue on a Winbook 7" tablet. It just says "Preparing to Install updates 100%" and that is as far as I can get.
    04-25-2016 10:14 AM
  4. Krystianpants's Avatar
    Do any of you have SD cards connected? Maybe try removing them before the update. I've always read about people having issues with sdcards inserted.
    pankaj981 likes this.
    04-25-2016 05:19 PM
  5. Piedro92's Avatar
    Originally posted by kklkn
    I have the exact same problem with the exact same surface 3, on the same build, let me know if you find something.
    So far I have tried to restart Windows update, to delete the software distribution folder, but to no avail.

    I cannot reset the surface on this build, it says there was a problem during the preparation to reset... I'm stuck with 14316..
    You always have a USB-drive, so you can mount an ISO onto an USB and install from there. In other words: You're not stuck :).

    I tried canceling the update by switching to slow ring and back to fast ring again after a reboot. Fingers crossed..
    04-26-2016 03:24 AM
  6. Alex Chance's Avatar
    I have the same issue here on a Windows 10 VM in Azure. I am also on build 14316.rs1. Gets to "Preparing to Install Updates 100%" and then just closes the window. Tried restarting. Not sure what else to do. Took me forever to get build 14316 installed a couple weeks ago. Anybody found a fix yet?
    04-26-2016 09:36 AM
  7. ZReese's Avatar
    I am having the exact same problem as others have reported. I go to Windows Update, it goes to "Preparing to install updates 100%" immediately, halts, and then eventually closes the window itself with no updates taking place. Even if I restart, it does nothing. Sounds like it's a wider issue.
    04-26-2016 01:02 PM
  8. jayinatlanta's Avatar
    Thanks so much. You're absolutely right. As soon as I took out my SD card and rebooted, it found the update and worked to install it perfectly smoothly.
    04-26-2016 01:24 PM
  9. ZReese's Avatar
    Looks like Microsoft put out Windows 10 Build 14332, which is installing fine. Guess that solves that issue.
    04-27-2016 12:55 PM
  10. Alex Chance's Avatar
    Mine is still trying to push 14328 which won't install. Hopefully it will resolve to the new build soon.
    04-27-2016 04:03 PM
  11. Joseph Taibi's Avatar
    You always have a USB-drive, so you can mount an ISO onto an USB and install from there. In other words: You're not stuck :).

    I tried canceling the update by switching to slow ring and back to fast ring again after a reboot. Fingers crossed..
    Where does one find the ISO version to download rather than using the windows update process? My update keeps failing with the following error:

    Windows 10 Insider Preview 14332 - Error 0xc0000409
    04-28-2016 03:48 PM
  12. Piedro92's Avatar
    Originally posted by Joseph Taibi
    Originally Posted by Piedro92
    You always have a USB-drive, so you can mount an ISO onto an USB and install from there. In other words: You're not stuck :).

    I tried canceling the update by switching to slow ring and back to fast ring again after a reboot. Fingers crossed..
    Where does one find the ISO version to download rather than using the windows update process? My update keeps failing with the following error:

    Windows 10 Insider Preview 14332 - Error 0xc0000409
    I downloaded the ISO from the regular w10 site and went from that. I believe it was build 14295! Removing the SD card fixed my issues btw.
    05-10-2016 05:02 AM

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