1. Mateus Petry1's Avatar
    Hi everyone.

    Yesterday i've been upgrade my Lumia 532 from windows phone 8.1 to windows phone 10 (build 10.0.10586.29).
    After the upgrade is complete, camera stop working - error 0xA00F4246 (0xE8010014).

    I've tried downgrade to 8.1 using Windows Device Recovery Tool, and for my suprise, camera don't work anymore.

    So I've tried upgrade again do WP 10, and the camera worked for while, but after a few tests, it stopped again.

    Anyone knows if this is the type of problem that could be solved in a new build of Windows Phone 10?

    Any help?

    Thanks for help, and excuse me my english.
    12-07-2015 08:42 AM
  2. pankaj981's Avatar
    Hello Mateus,

    I would suggest backing up your data and performing a hard reset from settings >> system >> about >> reset. Then setup your phone as usual. Open the Store and check for updates and install all of them. Wait for 30-mins and check if there are any additional store updates, if yes install them as well. Restart your phone and check if the camera works.
    12-07-2015 11:10 PM
  3. Mateus Petry1's Avatar
    Hello pankaj981.
    Thanks for your reply.
    After some tests, I noticed that, after reboot, the camera works fine for a little time. I can open, close and reopen a few times.
    Than, it stop.
    I ask myself if windows phone work as the same way as the others versions of windows at desktop, working with services. And if yes, if there are a way to restart the service of camera without reboot, because it seems that the service or process is restarted after a reboot, than the app stop when and error happen. In desktops, we can set the service to restart after the error happen.
    It happens everytime I reboot.
    The steps I've made are:

    1) I was using windows phone 8.1 without any problem. Than I've downloaded windows insider app and upgraded to windows phone 10.
    2) after noticed that camera don't work, I've downgraded to 8.1 using windows device recovery tool.
    3) after downgraded, i've noticed that camera don't worked in windows phone 8.1, than i think that some driver or system file could be lost or corrupted during the process for any reason that I don't know. than, i've upgraded again, this time, choosing the option FAST at windows insider (the first time, I choose SLOW).
    4) the result is the same. the camera don't work and presents the same error code: 0xA00F4246 (0xE8010014). This time, I've noticed what I've said in the beggining of the reply, that after the reboot, the camera work for a while.
    Every step i've made, all the updates are downloaded.

    I've seen others forums trying to find any solution for this problem. One thing that I see, is that the folder CAMERA ROLL could be lost the permissions and maybe would be necessary regain the property of the folder as OWNER and set full control to everyone. I've tried this, but it seems not apply to windows phone, because the file system isn't NTFS. I don't found the tab security in any folder. Besides that, when the camera work, the pictures and the movies are created properly in the folder. I've tried to change the folder location to SD card, bau the error continue to happen.
    So, I think it could be a service ou a process that stopped, by the way that error happen.


    I'll do what you said, but I can't do this right now.
    I'll reply later, after do waht you ask me to do.

    Thanks for your reply.
    12-08-2015 08:34 AM
  4. mehedi hasan9's Avatar
    Hi everyone.

    Yesterday i've been upgrade my Lumia 532 from windows phone 8.1 to windows phone 10 (build 10.0.10586.29).
    After the upgrade is complete, camera stop working - error 0xA00F4246 (0xE8010014).

    I've tried downgrade to 8.1 using Windows Device Recovery Tool, and for my suprise, camera don't work anymore.

    So I've tried upgrade again do WP 10, and the camera worked for while, but after a few tests, it stopped again.

    Anyone knows if this is the type of problem that could be solved in a new build of Windows Phone 10?

    Any help?

    Thanks for help, and excuse me my english.
    08-12-2016 07:43 AM
  5. mehedi hasan9's Avatar
    Hi everyone.

    Yesterday i've been upgrade my Lumia 532 from windows phone 8.1 to windows phone 10 (build 10.0.10586.29).
    After the upgrade is complete, camera stop working - error 0xA00F4246 (0xE8010014).

    I've tried downgrade to 8.1 using Windows Device Recovery Tool, and for my suprise, camera don't work anymore.

    So I've tried upgrade again do WP 10, and the camera worked for while, but after a few tests, it stopped again.

    Anyone knows if this is the type of problem that could be solved in a new build of Windows Phone 10?

    Any help?

    Thanks for help, and excuse me my english.
    08-12-2016 07:48 AM
  6. Jmmorales's Avatar
    Hey phone update all good so far with the exception of the front facing camera the phone will just restart on its own it did the same with the. 420 build so I guess issue isn't fixed let me know if anyone has solutions

    Posted via the Windows Central App for Android
    08-12-2016 07:49 AM
  7. Maurizio Troso's Avatar
    Hey phone update all good so far with the exception of the front facing camera the phone will just restart on its own it did the same with the. 420 build so I guess issue isn't fixed let me know if anyone has solutions

    Posted via the Windows Central App for Android
    If you already tried a soft reset (hold vol down + power 15 secs),and you are sure there are no Store pendings, wait for next Camera app update....
    08-12-2016 07:52 AM

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