1. Fred Shumacher's Avatar
    Hi There.
    Using Lumia 950XL that was restored from WP 8.1 backup during "build-up".

    I have a broken, non-existing application icon on the application list that will not be removed with "Remove app" functionality. Pinned tile says the physical path to the file...

    wp_ss_20151210_0001.jpg

    wp_ss_20151210_0002.png

    Opening this App just results a black screen.

    The App is an old version from Windows Phone 8.1 ("Lumia ohje + vinkit") and there is same same newer version.

    How to get rid of this App?
    Last edited by Fred Shumacher; 12-10-2015 at 07:30 AM.
    12-10-2015 12:53 AM
  2. Pete's Avatar
    Try going into Settings->System->Storage and tapping on your app storage location ("This Device", or "SD Card") and remove the app from there when you look at the "Apps and games" section.
    12-10-2015 01:14 AM
  3. Fred Shumacher's Avatar
    A marvelous idea but it did not work. The broken app is not on the list..
    12-10-2015 01:26 AM
  4. ekapratama93's Avatar
    Try factory reset. Mine gone after insider update.
    12-10-2015 01:37 AM
  5. Fred Shumacher's Avatar
    Factory reset IS NOT the answer. I did that after updating to ...29 build and then restored.
    12-10-2015 02:23 AM
  6. Fred Shumacher's Avatar
    Well, this issue has been escalated to Microsoft's helpDesk and with some luck they will escalate this to proper peers for resolving.. Soft-Reset (start the phone by pressing power-button for about 10 sec for 2nd vibration) did not work either. Was a long and intriguing conversation with one friendly and extremely nice women (for listening my ranting.. :))
    12-10-2015 04:46 AM
  7. ajayqx's Avatar
    Try restarting the mobile by changing the location.. .

    Sent from mTalk
    Panos Athanasiou likes this.
    12-10-2015 06:02 AM
  8. Fred Shumacher's Avatar
    oh my!! Thank you!!! Region change-and-back removed the broken-down App! Amazing!
    libra89 likes this.
    12-10-2015 07:34 AM
  9. Andraz Podjaversek's Avatar
    Didn't help me :s Anyone has any other suggestion ?
    12-10-2015 06:52 PM
  10. ajayqx's Avatar
    try again.. . i just tried again and it works.. .
    12-11-2015 12:20 AM
  11. Andraz Podjaversek's Avatar
    Can you tell step by step because changing region and back does nothing for me ?


    The facebook one happend when I installed new version of the app, which was later removed due to so many bugs, Installing the old version simply installed a new copy and I couldn't delete the other one which is now blank..

    I have another case with TuneIn app, which I wanted to delete because of constant crashing.. And it is now blank, and can't reinstall.. Both apps are now not compatible with the device anymore . I'm gonna throw a H-bomb on microsoft for bugs like this
    12-11-2015 05:42 AM
  12. KamiForce's Avatar
    Also had a few 'double apps' after restoring from backup.
    Changing region didn't help. I fixed it by:
    working app -> hold -> remove;
    click the greyed app -> store opens -> 'app is installed'
    turn off phone
    turn on phone
    open greyed out app; install
    Double icon is gone
    12-11-2015 04:28 PM
  13. Andraz Podjaversek's Avatar
    Also had a few 'double apps' after restoring from backup.
    Changing region didn't help. I fixed it by:
    working app -> hold -> remove;
    click the greyed app -> store opens -> 'app is installed'
    turn off phone
    turn on phone
    open greyed out app; install
    Double icon is gone
    Will try this out if it happens again. I gave up and made a hard reset because od TuneIn lol
    12-11-2015 06:00 PM

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