WM10 - How to remove empty App?

[Fred Shumacher]

Hi There.
Using Lumia 950XL that was restored from WP 8.1 backup during "build-up".

I have a broken, non-existing application icon on the application list that will not be removed with "Remove app" functionality. Pinned tile says the physical path to the file...





Opening this App just results a black screen.

The App is an old version from Windows Phone 8.1 ("Lumia ohje + vinkit") and there is same same newer version.

How to get rid of this App?

 

[Pete]

Try going into Settings->System->Storage and tapping on your app storage location ("This Device", or "SD Card") and remove the app from there when you look at the "Apps and games" section.

 

[Fred Shumacher]

A marvelous idea but it did not work. The broken app is not on the list..

 

[ekapratama93]

Try factory reset. Mine gone after insider update.

 

[Fred Shumacher]

Factory reset IS NOT the answer. I did that after updating to ...29 build and then restored.

 

[Fred Shumacher]

Well, this issue has been escalated to Microsoft's helpDesk and with some luck they will escalate this to proper peers for resolving.. Soft-Reset (start the phone by pressing power-button for about 10 sec for 2nd vibration) did not work either. Was a long and intriguing conversation with one friendly and extremely nice women (for listening my ranting.. )

 

[ajayqx]

Try restarting the mobile by changing the location.. .

Sent from mTalk

 

[Fred Shumacher]

oh my!! Thank you!!! Region change-and-back removed the broken-down App! Amazing!

 

[Andraz Podjaversek]

Didn't help me :s Anyone has any other suggestion ?

 

[ajayqx]

try again.. . i just tried again and it works.. .

 

[Andraz Podjaversek]

Can you tell step by step because changing region and back does nothing for me ?

The facebook one happend when I installed new version of the app, which was later removed due to so many bugs, Installing the old version simply installed a new copy and I couldn't delete the other one which is now blank..

I have another case with TuneIn app, which I wanted to delete because of constant crashing.. And it is now blank, and can't reinstall.. Both apps are now not compatible with the device anymore . I'm gonna throw a H-bomb on microsoft for bugs like this

 

[KamiForce]

Also had a few 'double apps' after restoring from backup.
Changing region didn't help. I fixed it by:
working app -> hold -> remove;
click the greyed app -> store opens -> 'app is installed'
turn off phone
turn on phone
open greyed out app; install
Double icon is gone

 

[Andraz Podjaversek]

Also had a few 'double apps' after restoring from backup.
Changing region didn't help. I fixed it by:
working app -> hold -> remove;
click the greyed app -> store opens -> 'app is installed'
turn off phone
turn on phone
open greyed out app; install
Double icon is gone

Will try this out if it happens again. I gave up and made a hard reset because od TuneIn lol