1. snedal dsouza's Avatar
    Hello Guys,
    I'm using Microsoft Lumia 640 on Latest Windows OS i.e 14393.693, the issue with my device is that few Applications Like Whatsapp keeps on loading and nothing shows up. I've tried hard resetting the device 3 times but no luck, i am still facing the same issue.
    As whatsapp is one of my important app for social networking it would be really helpfull if you guys would suggest me a solution to solve this problem.
    List of apps unable to load on mydevice.
    2.Whatsapp Beta
    3.Opera Mini
    4.Lumia Creative Studio
    5.UC Browser
    6.HDFC Bank.
    Last edited by snedal dsouza; 01-19-2017 at 10:36 PM. Reason: Adding Details
    01-13-2017 06:49 AM
  2. charlatan1978's Avatar
    Hi, are the apps on your phones internal memory or an SD card?
    Last edited by charlatan1978; 01-13-2017 at 07:08 AM. Reason: typo
    libra89 likes this.
    01-13-2017 07:08 AM
  3. snedal dsouza's Avatar
    The apps are installed on system storage, i tried moving those but app developers such as whatsapp doesn't allow.
    was able to move some apps but no luck with that.. still facing the same issue.
    01-16-2017 12:08 AM
  4. charlatan1978's Avatar
    Hi, it's odd that you still have the issue after a hard reset (wiping your phone and starting again).
    Do you have much space left in your internal storage?
    01-16-2017 04:01 AM
  5. snedal dsouza's Avatar
    Internal Storage available on my cell is around 3GB.
    the apps which keeps on loading are not displayed in the Notification and Actions list.
    01-18-2017 12:03 AM
  6. charlatan1978's Avatar
    My last suggestion would be a hard reset, but don't restore a backup.
    Try then installing WhatsApp again.
    01-18-2017 04:03 AM
  7. neildon1's Avatar

    i have the same issue
    its really strange
    issue started in december on my lumia 950
    i have a spare device at work a 930
    on the 930 with the same build everything works as expected , same account
    i have tried hard reset and no backup restore and the same problem
    i let the inital setup complete, down load whatsapp and it will not start
    i have even logged in to my online account and deleted the 950 device
    to let it reassociate as a new device
    01-18-2017 04:59 AM
  8. neildon1's Avatar
    used restore tool to put phone back to built 1511
    lo and behold whatsapp works again
    charlatan1978 likes this.
    01-18-2017 05:58 AM
  9. snedal dsouza's Avatar
    hey buddy,
    i'm using Microsoft Lumia 640 and restoring will throw me back at windows 8.1 denim.
    and i really dont wanna go back to that 8.1 crap.
    01-19-2017 12:47 AM
  10. charlatan1978's Avatar
    My last suggestion would be a hard reset, but don't restore a backup.
    Try then installing WhatsApp again.
    Did you ever try this?
    01-19-2017 03:27 AM
  11. snedal dsouza's Avatar
    Yup.. i Even Tried Hard Resetting without Restoring any Backup.. No luck with that too..
    I used Windows Phone Recover Tool and Downgraded to Windows 8.1 Denim.. now Whatsapp Works Perfectly.. now will again try to upgrade to Windows 10 lets hope everything works fine.. Fingers Crossed.
    charlatan1978 likes this.
    01-19-2017 03:45 AM
  12. snedal dsouza's Avatar
    Hey Guys,
    I Downgraded my cell using Windows phone recovery tool.. after downgrading the my device(Lumia 640) started running on Windows 8.1 Denim... and again i installed windows 10 by using Windows Insider app... but currently my device is on Windows 10 Build - 10.0.10586.107 which is the earlier build for insider preview. .. can you guys help me as i'm not receving any updates and i want the official windows OS Not the preview build.
    01-19-2017 10:42 PM
  13. charlatan1978's Avatar
    Hi, after resetting your phone with the Windows Device Recovery Tool you should have downloaded the Upgrade Advisor app.
    The Upgrade advisor app would then enable the official Windows 10 mobile builds.
    Can you retry? WDRT then Upgrade Advisor app.
    01-23-2017 03:32 AM
  14. Faisal Islam2's Avatar
    Reset your phone! Problem will be solved
    02-01-2017 05:41 AM

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