03-17-2018 11:19 AM
31 12
tools
  1. mutant 9's Avatar
    Hi all. For the last few weeks I can't seem to open any PDF or word docs in edge anymore in w10m. Anyone else seeing this issue?

    I check for all updates reset the setting in edge but no luck.

    Thanks
    Mike Norrass likes this.
    02-19-2018 07:07 PM
  2. T Moore's Avatar
    Don't know what phone or what update you are on but others are seeing the same problem,
    Use the feedback hub to report the problem
    What update did you install that brought on the problem?
    02-19-2018 08:38 PM
  3. eckonyeji's Avatar
    Having the same problem too. Can't open any PDF documents.
    02-19-2018 09:54 PM
  4. zorbabic's Avatar
    Ditto. Same problem.
    Can't open PDF files in Egde on Windows 10 mobile
    W10M 10.0.15254.248
    Edge 40.15254.248.0

    PDF starts opening in Edge, stops loading. Blank PDF page is displayed for a second. Then a blank HTML page, and the file reloads. Blank PDF page is displayed for a second and then an error page is diplayed "This page is having a problem loading" with URL:
    ms-appx-web://assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/Users/Public/______.pdf

    Started about around 13 February. Don't remember if any updates were installed before it stopped working.

    Z

    Update: This is known behaviour as a result of February 14, 2018—KB4077675 Update to OS Build 15254.248
    Source: Microsoft

    Update 2: The workaround proposed by MS is to download MS Reader to view PDFs, but with 15254.248 installed, the store does not allow MS reader to be downloaded with a message: "Powered by great new features in the latest Windows update. Get yours today." and a buttom Get updated which opens http://aka.ms/winup for desktop Windows 10 update.
    If you've dowloaded MS Reader prior to KB4077675 installation you'll be fine.
    If you haven't dowloaded MS Reader prior to KB4077675 installation you'll have to install a 3rd party app to view PDFs.
    Last edited by zorbabic; 02-20-2018 at 08:41 AM.
    02-20-2018 08:19 AM
  5. akhinch's Avatar
    I'm also unable to use Adobe Acrobat on them now. Same build. MS Reader is owned but not accessible and the "Get Updated" link takes me down the rabbit hole like zorbabic showed. Adobe is pointing the finger at MS because there's an issue with the files getting downloaded for the app to handle. Anyone have a work around? I haven't been able to get the files to download and today my PC is no longer recognizing my phone.
    02-20-2018 11:50 AM
  6. mutant 9's Avatar
    Thanks for the update! Hopefully this gets fixed quick. It's a PIA.
    02-20-2018 06:21 PM
  7. Palm_forlackofchoice's Avatar
    Why did this break on mobile? Still works on pc. I have also left feedback.
    02-20-2018 07:28 PM
  8. Mike Norrass's Avatar
    Having the same issue, even went so far as to reset the phone with no change.
    Andy Poulton likes this.
    02-20-2018 08:35 PM
  9. zorbabic's Avatar
    Having the same issue, even went so far as to reset the phone with no change.
    Resetting the phone won't help if you've already installed KB4077675 and running 15254.248.
    Andy Poulton likes this.
    02-21-2018 07:42 AM
  10. zorbabic's Avatar
    Why did this break on mobile? Still works on pc. I have also left feedback.
    The million dollar question. I guess because someone didn't do their job properly.

    The frightening thought is that I don't think this would have been fixed sooner had it happened on the desktop...
    Andy Poulton likes this.
    02-21-2018 07:45 AM
  11. mb-dape's Avatar
    Why did this break on mobile? Still works on pc. I have also left feedback.
    PC uses a newer Edge while Mobile is stuck on an older version.
    milkyway likes this.
    02-21-2018 09:25 AM
  12. Batuska1's Avatar
    I suffer the same problem. It seems, that MS did a mistake, but do not care to fix it
    Andy Poulton likes this.
    02-21-2018 04:02 PM
  13. Batuska1's Avatar
    Third party apps don't work as you can't choose the default program for opening a .pdf file.

    MS simply doesn't care about its mobile brand users. I am pessimistic about how long it might be until MS fixes the issue.
    Andy Poulton likes this.
    02-21-2018 04:12 PM
  14. anthonyng's Avatar
    Same here, been downloading the pdfs to decide and using xodo.

    Annoying that they are breaking stuff rather than just leaving it alone
    Andy Poulton and DZimbrich like this.
    02-22-2018 09:55 PM
  15. Palm_forlackofchoice's Avatar
    Was in feedback app. This morning, see a Microsoft engineer posted they are aware and working on the issue.
    fin11 and Andy Poulton like this.
    02-25-2018 01:05 PM
  16. Andy Poulton's Avatar
    Thanks Guys.
    This was really bugging me on my 950 [among other recent loss of calendars e mails bugs galore] and I done soft resets, updated, downloaded more readers saved to one drive searched.

    THEN saw the dates on this post.

    Thank you I will leave it for now and get a life.

    Cheers Andrew
    02-27-2018 11:14 AM
  17. malteseOne's Avatar
    alas, I have had windows phones from the very beginning of time, but to open PDFs is critical to me as a business owner. I now have to carry a third device so I can wifi tether just to open PDFs.

    Quite silly, so this is the nail in the coffin for me, I finally have to become "one of them" and get an android phone. On the plus side I will have options to so many productive apps like pokemon go.

    I think i will keep the phone and hope this is resolved soon. I wish i found this forum sooner because I spent hours trying to resolve this issue.
    02-27-2018 12:30 PM
  18. LumPhile's Avatar
    Foxit MobilePdf is an outstanding pdf reader/editor, which is light years ahead of anything Edge can do. This is an ideal app especially for the business user

    Sent from mTalk
    02-27-2018 04:16 PM
  19. Andy Poulton's Avatar
    I have enabled ALL the pdf apps. Now uninstalled them. They will not work as they are EDGE dependant
    None will work as long as the fundamental coding error is there.
    I did this before I found this thread.
    02-28-2018 05:37 PM
  20. LumPhile's Avatar
    I have enabled ALL the pdf apps. Now uninstalled them. They will not work as they are EDGE dependant
    None will work as long as the fundamental coding error is there.
    I did this before I found this thread.
    I don't know what you're doing but your assertion is demonstrable nonsense

    Sent from mTalk
    03-03-2018 07:39 AM
  21. raycpl's Avatar
    Just installed PDF Reader plus, and browse from within the app for pdfs..

    It's troublesome but it works

    (edit: On 950XL)
    ... !
    03-03-2018 07:53 AM
  22. DZimbrich's Avatar
    If you're an Insider, check the feedback hub. It's a known issue from 2/14/2018 and MS is working on (with all available resources, meaning two interns on Saturdays only...) see: https://aka.ms/Ukj1a4
    03-03-2018 01:44 PM
  23. Diamond67's Avatar
    Foxit MobilePdf is an outstanding pdf reader/editor, which is light years ahead of anything Edge can do. This is an ideal app especially for the business user

    Sent from mTalk
    Installed Foxit MobilePDF. Now I can open pdf-files. But not by tapping them because it starts Edge. Only by opening Foxit and browsing the .pdf file.

    But this situation (MS update totally destroyed pdf-file support) is inconceivable.
    03-04-2018 06:07 AM
  24. fin11's Avatar
    Yes quite annoying, hope it's fixed next patch tuesday. Lots of comments in feedback hub now.
    03-04-2018 08:17 AM
  25. Elky64's Avatar
    Installed Foxit MobilePDF. Now I can open pdf-files. But not by tapping them because it starts Edge. Only by opening Foxit and browsing the .pdf file.

    But this situation (MS update totally destroyed pdf-file support) is inconceivable.
    Oh it's conceivable alright when talking Microsoft, they could screw up the Lords Prayer if given the opportunity. Considering WM is in "maintenance mode" how is it that they continue to keep screwing things up, seriously how?
    03-09-2018 04:33 PM
31 12

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