The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
09-20-2015 06:12 PM
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  1. Blackberry-Prince's Avatar
    I wish to reserve a Windows 10 upgrade. Why am I not able to do so? I have the latest updates installed. Now what??
    06-04-2015 10:57 AM
  2. Blackberry-Prince's Avatar
    06-04-2015 03:48 PM
  3. Harrie-S's Avatar
    Below is from a Microsoft website

    If you dont see the Get Windows 10 app (the small Windows icon in your system tray), it might be because:
    1.Your device isnt up-to-date with at least Windows 7 SP1 or Windows 8.1 Update
    2. Windows Update is turned off or is not set to received updates automatically
    3. Youve blocked or uninstalled the necessary Windows Update functionality.
    4. Your device is not running genuine Windows
    5. Your device is running Windows 7 Enterprise, Windows 8/8.1 Enterprise, or Windows RT/RT 8.1, which are excluded from this reservation offer.
    6. Your device is managed as part of a school or business network. (Check with your IT administrator.)
    7. PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29th. After July 29th, well enable the icon in the system tray. This is to help ensure that you can easily check your PCs compatibility if you choose.

    Running Windows Update and installing any available updates will fix the first 3 issues.

    If you dont think any of these conditions apply to you, and youre still not seeing the icon, you can also try running the solution below, which will verify your device meets all the prerequisites and then turn on the Get Windows 10 app:
    1.Open Notepad
    2.Copy the following text and paste it into Notepad:

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\UpgradeExperienceIndicators" /v UpgEx | findstr UpgEx

    if "%errorlevel%" == "0" GOTO RunGWX

    reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Appraiser" /v UtcOnetimeSend /t REG_DWORD /d 1 /f

    schtasks /run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    :CompatCheckRunning

    schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser" | findstr Ready

    if NOT "%errorlevel%" == "0" ping localhost >nul &goto :CompatCheckRunning

    :RunGWX

    schtasks /run /TN "\Microsoft\Windows\Setup\gwx\refreshgwxconfig"


    1.Click File, and then Save As
    2. In the File name box, change the file name to ReserveWin10.cmd
    3. Then click the dropdown next to Save as type, and select All files (*.*)
    4. Select the folder you would like to save the file to. For this example, lets choose to save the file to the C:/Temp folder. Then click Save.
    5. Open an elevated command prompt. (From the Start screen or Start menu, type Command Prompt in the search box, and then in the list of results, right-click Command Prompt, and selectRun as administrator.)
    6. Finally, run the file from the location you saved to in Step 6. In this example, you would type the following in the Command Prompt window and hit Enter:
    C:/Temp/ReserveWin10.cmd


    The Microsoft Compatibility Appraiser can take 10 30 minutes to run, during which the script will continuously provide status reports that it is running. Please be patient.

    If the script is failing in an infinite loop, then you dont have the necessary prerequisite Windows Updates. Besides requiring Windows 7 SP1 or Windows 8.1 Update, you must also have installed:

    For Windows 7 SP1:

    KB3035583

    KB2952664

    For Windows 8.1 Update:

    KB3035583

    KB2976978



    You can manually check if you have these updates within your elevated command prompt by typing the command:



    dism /online /get-packages | findstr 3035583



    (Replace the KB number with whichever update you are looking for.) If you have the update installed, this command will show the package identity. For example, Windows 8.1 users should see this:



    C:\>dism /online /get-packages | findstr 3035583

    Package Identity : Package_for_KB3035583~31bf3856ad364e35~amd64~~6.3.1.29



    Thanks

    Yaqub Khan - Microsoft Support Engineer
    06-04-2015 04:48 PM
  4. Blackberry-Prince's Avatar
    Need a solution? Fast
    06-05-2015 04:06 PM
  5. Blackberry-Prince's Avatar
    Did you try contacting Microsoft?
    No not yet.
    06-05-2015 04:06 PM
  6. TechFreak1's Avatar
    Need a solution? Fast
    Harrie-S, posted the solution two days ago....

    Below is from a Microsoft website

    If you don’t see the Get Windows 10 app (the small Windows icon in your system tray), it might be because:
    1.Your device isn’t up-to-date with at least Windows 7 SP1 or Windows 8.1 Update
    2. Windows Update is turned off or is not set to received updates automatically
    3. You’ve blocked or uninstalled the necessary Windows Update functionality.
    4. Your device is not running genuine Windows
    5. Your device is running Windows 7 Enterprise, Windows 8/8.1 Enterprise, or Windows RT/RT 8.1, which are excluded from this reservation offer.
    6. Your device is managed as part of a school or business network. (Check with your IT administrator.)
    7. PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29th. After July 29th, we’ll enable the icon in the system tray. This is to help ensure that you can easily check your PC’s compatibility if you choose.

    Running Windows Update and installing any available updates will fix the first 3 issues.

    If you don’t think any of these conditions apply to you, and you’re still not seeing the icon, you can also try running the solution below, which will verify your device meets all the prerequisites and then turn on the Get Windows 10 app:
    1.Open Notepad
    2.Copy the following text and paste it into Notepad:

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\UpgradeExperienceIndicators" /v UpgEx | findstr UpgEx

    if "%errorlevel%" == "0" GOTO RunGWX

    reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Appraiser" /v UtcOnetimeSend /t REG_DWORD /d 1 /f

    schtasks /run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    :CompatCheckRunning

    schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser" | findstr Ready

    if NOT "%errorlevel%" == "0" ping localhost >nul &goto :CompatCheckRunning

    :RunGWX

    schtasks /run /TN "\Microsoft\Windows\Setup\gwx\refreshgwxconfig"


    1.Click File, and then Save As
    2. In the File name box, change the file name to ReserveWin10.cmd
    3. Then click the dropdown next to Save as type, and select All files (*.*)
    4. Select the folder you would like to save the file to. For this example, let’s choose to save the file to the C:/Temp folder. Then click Save.
    5. Open an elevated command prompt. (From the Start screen or Start menu, type Command Prompt in the search box, and then in the list of results, right-click Command Prompt, and selectRun as administrator.)
    6. Finally, run the file from the location you saved to in Step 6. In this example, you would type the following in the Command Prompt window and hit Enter:
    C:/Temp/ReserveWin10.cmd


    The Microsoft Compatibility Appraiser can take 10 – 30 minutes to run, during which the script will continuously provide status reports that it is running. Please be patient.

    If the script is failing in an infinite loop, then you don’t have the necessary prerequisite Windows Updates. Besides requiring Windows 7 SP1 or Windows 8.1 Update, you must also have installed:

    For Windows 7 SP1:

    KB3035583

    KB2952664

    For Windows 8.1 Update:

    KB3035583

    KB2976978



    You can manually check if you have these updates within your elevated command prompt by typing the command:



    dism /online /get-packages | findstr 3035583



    (Replace the KB number with whichever update you are looking for.) If you have the update installed, this command will show the package identity. For example, Windows 8.1 users should see this:



    C:\>dism /online /get-packages | findstr 3035583

    Package Identity : Package_for_KB3035583~31bf3856ad364e35~amd64~~6.3.1.29



    Thanks

    Yaqub Khan - Microsoft Support Engineer

    Harrie-S, maybe make this into a sticky and just link threads like this post?

    I imagine more and more similar threads may pop up.
    Blackberry-Prince likes this.
    06-05-2015 08:24 PM
  7. Sunstorming's Avatar
    Did you try to go to Bing or Google and typing in the KB number such as KB1234567 ? Works for me.
    Blackberry-Prince likes this.
    06-05-2015 11:59 PM
  8. Li_meme_ca's Avatar
    Below is from a Microsoft website


    Yaqub Khan - Microsoft Support Engineer
    I have Windows 7 Home Premium SP1 with both updates installed but still am not able to reserve. I ran the script and attached is what I get... What does it mean? FWIW, I bought my Dell Latitude is a refurbished-by-Dell laptop. Could criterion #6 be what's preventing me from reserving? (6. Your device is managed as part of a school or business network. (Check with your IT administrator.)
    compatibility-check.jpg
    Blackberry-Prince likes this.
    06-06-2015 12:13 AM
  9. Blackberry-Prince's Avatar
    Thank you guys so much for your help love y'all <3
    just got the windows tray on the taskbar. Gonna reserve the upgrade now :)
    Ranajoy Dutta likes this.
    06-06-2015 02:12 AM
  10. Raj Poladia's Avatar
    I have installed that update but not getting system tray icon, actually i reserved the update.... But I factory reset the my laptop.... So after resetting the icon is not there in system tray that update is still installed
    06-06-2015 02:30 AM
  11. Harrie-S's Avatar
    I have installed that update but not getting system tray icon, actually i reserved the update.... But I factory reset the my laptop.... So after resetting the icon is not there in system tray that update is still installed
    After a factory reset a lot of updates have to be installed because the "factory" version is old.
    So is your pc already totally updated?
    06-06-2015 02:37 AM
  12. Blackberry-Prince's Avatar
    I have installed that update but not getting system tray icon, actually i reserved the update.... But I factory reset the my laptop.... So after resetting the icon is not there in system tray that update is still installed
    I updated my Laptop yesterday. 91 Important Updates were installed yesterday. And I got the icon tray just now. Wait and watch :)
    Harrie-S and hiya15 like this.
    06-06-2015 02:54 AM
  13. Bryan Nicholson's Avatar
    I have tried all the methods below to resolve the update icon problem and still no success.
    Anybody got any new ideas or details of who or where to contact at microsoft. Is it windows 10 problem or win 8 problem?
    06-06-2015 06:28 AM
  14. Bryan Nicholson's Avatar
    tried it and it does not work for me
    06-06-2015 06:37 AM
  15. flamingoodmedia's Avatar
    I've not had the reserve icon on either HP device, one Stream 7 8.1 Bing tablet but interestingly not on my brand new HP Stream 13 laptop ... I got it on my home build PC with fully purchased Windows 8.1 so wonder if OEM's can delay rollout of the upgrade symbol ?
    06-06-2015 06:44 AM
  16. Blackberry-Prince's Avatar
    tried it and it does not work for me
    Do you have the GENUINE BUILT IN Windows 8?
    06-06-2015 03:56 PM
  17. flamingoodmedia's Avatar
    HP customer service UK have confirmed it's an OEM decision not to roll out the reserve app just yet ... they say it will follow, but tried to diss W10 by saying the Stream 7 & 13 may not make for ideal hardware ... there are no plans to disallow upgrades & all current HP tech, in warranty should get the W10 update ...
    06-06-2015 08:28 PM
  18. flamingoodmedia's Avatar
    HP customer service UK have confirmed it's an OEM decision not to roll out the reserve app just yet ... they say it will follow, but tried to diss W10 by saying the Stream 7 & 13 may not make for ideal hardware ... there are no plans to disallow upgrades & all current HP tech, in warranty should get the W10 update ...
    06-06-2015 08:28 PM
  19. Blackberry-Prince's Avatar
    HP customer service UK have confirmed it's an OEM decision not to roll out the reserve app just yet ... they say it will follow, but tried to diss W10 by saying the Stream 7 & 13 may not make for ideal hardware ... there are no plans to disallow upgrades & all current HP tech, in warranty should get the W10 update ...
    It should work. Install the latest updates again. I suggest you to go to control panel check for updates and install if available. Reboot and then see if you have the tray available.
    06-07-2015 05:34 AM
  20. GabrielRamirez2's Avatar
    Hi, I'm from Argentina and I'm having the same problem, I can't see the reserve win10 button. I have both updates (KB3035583 and KB2952664), however the "reservewin10.cmd" enters in an infinite loop. I Have a genuine license (win 7 home edition) but i's OEM and it's a Sony Vaio, maybe this can be a problem? I also have installed all the updates available with Windows Update but I can't reserve windows 10 yet

    I've attached some pics, please if somebody can help me I'll be very glad
    Thanks!!
    Gabriel
    Attached Thumbnails error1.png   error2.png   error3.png  
    06-08-2015 01:50 AM
  21. manus31's Avatar
    Hi, I'm from Argentina and I'm having the same problem, I can't see the reserve win10 button. I have both updates (KB3035583 and KB2952664), however the "reservewin10.cmd" enters in an infinite loop. I Have a genuine license (win 7 home edition) but i's OEM and it's a Sony Vaio, maybe this can be a problem? I also have installed all the updates available with Windows Update but I can't reserve windows 10 yet

    I've attached some pics, please if somebody can help me I'll be very glad
    Thanks!!
    Gabriel
    Use the batch file from the dropbox link.This works much better .Its mentioned in an earlier thread on here titled: Windows Reservation Update(kb3035583) not found
    Last edited by manus31; 06-08-2015 at 02:42 AM.
    GabrielRamirez2 likes this.
    06-08-2015 02:32 AM
  22. GabrielRamirez2's Avatar
    Thanks, with that batch file I get the solution!!.
    Thanks again !!
    Harrie-S and manus31 like this.
    06-08-2015 09:12 AM
  23. ethan97113's Avatar
    it did the same thing for me but all you need to do is wait for a long time and it will pop up in your tray!
    06-27-2015 05:11 PM
  24. Amad Pervaiz's Avatar
    Does anybody know if windows 7 home edition is eligible for this upgrade. I am fully up to date with all my apps and upgrades but I have not seemed to get the upgrade offer yet
    07-01-2015 12:39 PM
  25. HamzaShah's Avatar
    i'm doing that cmd process what after that?
    07-03-2015 06:22 AM
35 12

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