1. wpfan2be's Avatar
    Install fails with...
    Norton Security Suite
    21.1.0.18
    Error: 3039, 65553
    Windows 10 Home
    10240.16393.amd64fre.th1_st1.150717-1719
    Norton Autofix Results: 1 item(s)
    Installation :: Failed
    Have tried uninstall, re-install, same. Tried contacting Norton support they told me to uninstall and remove all Norton directories, which the uninstall does anyways, and re-install, same thing.
    Anyone having these issues?

    Thanks
    07-29-2015 01:42 PM
  2. wpfan2be's Avatar
    After following Norton support to uninstall and re-install again, it really crashed, leaving my computer in a state on not been able to access the Internet as it was being blocked by Norton. Was able to un-install using the Windows Program features, and I can access the internet again. What a nightmare! Norton people suggest doing the same uninstall and redo. Maybe they think that 10 times is a charm!!!
    07-29-2015 03:21 PM
  3. wpfan2be's Avatar
    So after wasting all day with this issue, I found out that the version I have is NOT compatible with Windows 10. Even though I gave the version number to Norton support several times, I found a blog listing the correct version... (22.5.2.15 for Windows 10 Compatibility)
    So then I contacted Xfinity support who supply the Norton version and their response was...

    Kimberly: I totally understand the importance of having a secured device. Currently, it supports Windows 8 and 8.1. I apologize for the inconveniences. You will receive a notification via email once this is available for download on Windows 10. I will make sure to pass this issue to our higher fix team to follow up adding compatible operating system to download Norton.

    Amazing!!! 2 chats with Norton, 2 with Xfinity and no one checks the compatibility for the version until I find the blog...

    So if you use Xfinity with Norton, know that a Windows 10 upgrade will leave you with no AV...
    07-29-2015 03:55 PM
  4. Lost_Cosmonaut's Avatar
    know that a Windows 10 upgrade will leave you with no AV...
    Nope. Since Windows 8 (and it was also available as a download for Windows 7), Microsoft has a baked-in anti-virus that works pretty darn well. You couldn't pay me to use Norton even if AV wasn't built in.
    07-29-2015 04:12 PM
  5. jwinch2's Avatar
    I have Norton 360 and I simply turned it off prior to the install. So far, things seem to be working properly. Sorry to hear you are having so much trouble.
    07-29-2015 06:39 PM
  6. wpfan2be's Avatar
    The issue is with the xfinity/Comcast Norton version. Of course Comcast is always behind. Looking in their business and residential support forums now there are lots of posts about this issue. Norton does have a Windows 10 compatible version. Comcast has not done their part in getting it ready for their customers. So now the wait starts.
    07-29-2015 07:23 PM
  7. jwinch2's Avatar
    The issue is with the xfinity/Comcast Norton version. Of course Comcast is always behind. Looking in their business and residential support forums now there are lots of posts about this issue. Norton does have a Windows 10 compatible version. Comcast has not done their part in getting it ready for their customers. So now the wait starts.
    That stinks. Hope it comes together soon.
    07-29-2015 09:40 PM
  8. wpfan2be's Avatar
    Comcast/Xfinity has release the correct Norton Windows 10 version 22.5.2.15. I've installed and it's all good now!
    jwinch2 likes this.
    07-30-2015 12:41 PM

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