1. TheLumaniac's Avatar
    Full story: I turned on my laptop, opened Windows Update, checked for updates. The Fall Update (TH2) appeared and I started downloading it. I downloaded it and now it's been stuck for an hour at 32% at the "Preparing to Install" step. What am I supposed to do? Is this normal?
    11-12-2015 03:23 PM
  2. Jehan Kateli's Avatar
    Happened to me too. Just be patient, it will make progress eventually
    11-12-2015 05:17 PM
  3. BrokenShooter's Avatar
    Mine too. Then it says it can't after a few minutes. Has done it several times
    11-12-2015 06:59 PM
  4. tbsteph's Avatar
    If you have a SD slot make sure it is empty. FWIW, I could not update a Surface 3 (Stopped at about 40%) because I had a SD card installed. Removed same and tried again with no problems.
    11-12-2015 10:23 PM
  5. XcZachx20's Avatar
    I had an sd card in my surface 3 (stuck in there I can't get it out) and my update went through fine.
    11-12-2015 10:32 PM
  6. Jonnie LasVegas's Avatar
    I've had the same problem on my home PC. Would get stuck at 32%. I'd restart then it'd get stuck at 44%. Restarted then it got stuck at 16%. Argh!
    I've read that at 32% it had something to do with drivers needing updates. So I did that. Didn't help. Don't have an SD card or external hard drive connected. So I'm at a loss. Kind of frustrating that it's so difficult to just update my PC!
    11-12-2015 11:20 PM
  7. skt_diaz's Avatar
    Mine's stuck at 44%, dont have a sd card installed. Trying it for the second time now.
    11-12-2015 11:29 PM
  8. Steve Adams's Avatar
    If you have a SD slot make sure it is empty. FWIW, I could not update a Surface 3 (Stopped at about 40%) because I had a SD card installed. Removed same and tried again with no problems.
    Exact same issue with mine. I am low on battery so I cannot do the install right now. but I will try it again without the SD card and go from there!
    11-13-2015 04:19 AM
  9. BB_Nicky86's Avatar
    I have a Venue 8 Pro, so I can hard boot and not worry then? It's been at 40% since last night...I'm sure it's stuck. I forgot to remove my SD card as well.
    11-13-2015 07:08 AM
  10. TheLumaniac's Avatar
    Hm...weird. I don't even have an SD card, yet it's still stuck at 32%. I even tried restarting my laptop, but it didn't help...
    11-13-2015 07:43 AM
  11. Ashish Gupta888's Avatar
    Okay..so I am not alone:-D
    I am also facing this issue..restarted my PC several times but no luck so far..I hope someone gets a solution for this..
    11-13-2015 07:46 AM
  12. TheLumaniac's Avatar
    Okay..so I am not alone:-D
    I am also facing this issue..restarted my PC several times but no luck so far..I hope someone gets a solution for this..
    I'm thinking of using the .iso file, but... is it safe to do that while Windows Update is at the "Preparing to Install" step?
    11-13-2015 07:54 AM
  13. Ashish Gupta888's Avatar
    I'm thinking of using the .iso file, but... is it safe to do that while Windows Update is at the "Preparing to Install" step?
    Not sure, it may impact the overall update process.
    If I would be in your shoes then I would give it another try tomorrow (as the time passes by server will not be processing too much of requests) and if that won't work then I will be left with following options:
    1. Install it through ISOs
    2. Reset my PC
    3. Wait for another Windows update that may trigger TH2 update
    11-13-2015 08:15 AM
  14. skt_diaz's Avatar
    Gave it a second try, still failed. Now the update is not showing up.
    11-13-2015 08:37 AM
  15. TheLumaniac's Avatar
    After several hours of waiting, it finally got the latest update! Not sure how though...Here's what happened:

    Windows Update was stuck for over an hour at the 'Preparing for installation 32%" step. I closed every other program and waited for about an extra hour and it finally started working (I wasn't using my laptop at all for an hour + it was charging). I restarted my laptop, but the update failed (I did not even see the black screen with the circle).

    I opened Windows Update, clicked "Check for Updates" and I was asked to restart my laptop (again). I restarted it and after a couple of hours everything seems to be ok.

    I'm not sure if this helps in any way, but I wanted to share my experience with others.
    11-13-2015 11:30 AM
  16. Ashish Gupta888's Avatar
    After several hours of waiting, it finally got the latest update! Not sure how though...Here's what happened:

    Windows Update was stuck for over an hour at the 'Preparing for installation 32%" step. I closed every other program and waited for about an extra hour and it finally started working (I wasn't using my laptop at all for an hour + it was charging). I restarted my laptop, but the update failed (I did not even see the black screen with the circle).

    I opened Windows Update, clicked "Check for Updates" and I was asked to restart my laptop (again). I restarted it and after a couple of hours everything seems to be ok.

    I'm not sure if this helps in any way, but I wanted to share my experience with others.
    Yeah..it finally worked for me too..just waited patiently and progress bar moved from 32%.
    TheLumaniac likes this.
    11-14-2015 05:04 AM
  17. TheLumaniac's Avatar
    Yeah..it finally worked for me too..just waited patiently and progress bar moved from 32%.
    Good to know mate. Enjoy the new features!
    11-14-2015 09:16 AM
  18. Ashish Gupta888's Avatar
    Yup..these new features are awesome..specially messaging sync, ability to install apps in drive other than C and cortana for India...love it..
    11-14-2015 09:19 AM

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