1. Windows Central Question's Avatar
    I am the only owner of my computer. And all the proxy options are grayed out.. I am using Windows 10 Pro. Any Fixes?
    02-29-2016 06:16 PM
  2. ven07's Avatar
    Not sure this will work, but it's worth a shot I think..

    Restart you device and boot to safe mode. Then you go to the proxy settings, and turn it off. Double click LAN settings to see if its completely off. If it worked log off safe mode, boot normally and check if that did actually resolve anything..

    Keep us updated :) If you have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    02-29-2016 10:28 PM
  3. Terrafin's Avatar
    So, I created an account. I'm the OP. (Sorry about the stupid profile image, it belongs to my Google account. I haven't changed it for several years.) Could you please enlighten me on how to "boot into safe mode". If it requires going into the BIOS I cannot do it, my computer freezes up whenever I try to go into the BIOS. Thank you for responding so quickly!
    03-01-2016 07:05 AM
  4. Terrafin's Avatar
    UPDATE: I went into safe mode. Even in safe mode I was unable to change the settings.
    03-01-2016 11:38 AM
  5. ven07's Avatar
    Ok so the first one was mostly a shot in the dark lol, but since it does no direct harm to your device I decided to start with that.. Now the next thing that comes to mind is that you have a malware issue? I would check under programs (control panel) if anything was installed onto the device recently or ever since your problems started. Anything fishy should be removed. Then download Ccleaner and set it to clean the registry. Reboot and check again?

    If nada changed. We might just have to play around with registry keys. These are the steps, but always make a backup of any registry keys you're deleting so that you can restore them or you can just create a system restoration point, which will save all registries and restore them when you decide to...

    • Click on search bar next to start button or use win + r keyboard combo > type regedit in the search box and hit enter.
    • Navigate to the location: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
    • Delete all the items that you see in the regedit window
    • Close your browser and reopen
    03-02-2016 12:22 PM
  6. ven07's Avatar
    Just thought of this.. if you use vpn extensions for your browser, try removing them and checking if the problem is still there. I have Hola and leaving it on, means that I can't change my proxy settings...
    03-02-2016 12:28 PM
  7. Terrafin's Avatar
    I do not use a VPN, for lack of both money and a reason for one. Unfortunately, I do have a malware problem, nothing fishy is not showing up in Programs and Features. I tried geting CCleaner and I was greeted with this, "The page cannot be displayed because an internal server error has occurred.". I moved to the next step and removed all the stuff in the registry, and restarted my browser. Still nothing has changed. The malware in question is impacting other programs on my PC, signing into my Mircosoft Account, and all the Windows apps say I have no internet access. Some of the other programs they are impacting are the Steam News and Steam Store windows refreshing constantly and displaying blank white boxes with x's over them. There was another problem that I had, I soon fixed it. I was hearing advertisements even with all my programs closed (not even running in the sys tray). There are also several processes running under "Background processes" in my task manager such as "shallow" and "son". There are programs that are injected into my startup programs such as several instances of "Windows Network" and "goofy.exe" and "Wmi provider host". Sorry for not letting on to this sooner.

    UPDATE: When I clicked on Windows Network, and clicked properties, the file name given was "invincible.exe"
    03-02-2016 07:18 PM
  8. ven07's Avatar
    Very sorry to hear this... Downloading ccleaner from a different computer not an option? I would disconnect your current infected device from the network, just to be safe.

    At this point, I'm recommending a full reset of your system Recovery options in Windows 10 - Windows Help

    Needless to say.. Don't keep any of the files. Also depending on what kind of malware, even the reset might fail.
    03-03-2016 12:03 AM
  9. Terrafin's Avatar
    So, I did a system reset after a few days of procrastinating, and everything is fixed!
    ven07 likes this.
    03-07-2016 07:11 PM
  10. ven07's Avatar
    So, I did a system reset after a few days of procrastinating, and everything is fixed!
    Thanks for keeping us in the loop
    Terrafin likes this.
    03-07-2016 09:06 PM
  11. Terrafin's Avatar
    Thank you so much for your help.
    ven07 likes this.
    03-08-2016 10:39 AM

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