Top of screen not working on lumia 930 after windows 10 installation

[Jeroen Luttikholt]

On my lumia 930 i have installed Windows 10 phone a while back. After the update it is not posible to use buttons on the top of the screen. For example the quick foto acces in the photo app cant be used, notifications can't be opend, menu in spotify does not work.

I have waited several updates hoping it will solve the problem but it is not. Also searching google or this forum is not giving any information. Therefore i am hoping someone here has as solution.

 

[Maurizio Troso]

On my lumia 930 i have installed Windows 10 phone a while back. After the update it is not posible to use buttons on the top of the screen. For example the quick foto acces in the photo app cant be used, notifications can't be opend, menu in spotify does not work.

I have waited several updates hoping it will solve the problem but it is not. Also searching google or this forum is not giving any information. Therefore i am hoping someone here has as solution.
View attachment 125449

Did you tried a soft reset? vol down + power

 

[vijay karthi]

It is the bug. You did not install the windows 10 correctly or slow downloading may lead this issue.Give your phone to MICROSOST CARE .

 

[Jeroen Luttikholt]

It is the bug. You did not install the windows 10 correctly or slow downloading may lead this issue.Give your phone to MICROSOST CARE .

Just tried a soft reset but it does not solve the problem. When sending the phone to microsoftcare are there cost involved or is it waranty. and if i send it where can i find the adres?

 

[vijay karthi]

No cost for this problem..it will come under waranty.

 

[vijay karthi]

Search for the nearest microsoft care in your area...

 

[Jeroen Luttikholt]

I have done a recovery to windows phone 8. The screen was working again. Now i am upgrading to windows phone 10 again.

 

[Jeroen Luttikholt]

Upgrade was not succesful. I send the phone to microsoft care and i received it back yesterday. It is now working correctly.