05-07-2016 02:00 AM
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  1. Jeroen Luttikholt's Avatar
    Jeroen Luttikholt
    On my lumia 930 i have installed Windows 10 phone a while back. After the update it is not posible to use buttons on the top of the screen. For example the quick foto acces in the photo app cant be used, notifications can't be opend, menu in spotify does not work.

    I have waited several updates hoping it will solve the problem but it is not. Also searching google or this forum is not giving any information. Therefore i am hoping someone here has as solution.
    wphonescreen.jpg
    04-23-2016 02:49 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by Jeroen Luttikholt
    On my lumia 930 i have installed Windows 10 phone a while back. After the update it is not posible to use buttons on the top of the screen. For example the quick foto acces in the photo app cant be used, notifications can't be opend, menu in spotify does not work.

    I have waited several updates hoping it will solve the problem but it is not. Also searching google or this forum is not giving any information. Therefore i am hoping someone here has as solution.
    Click image for larger version.  Name: WphoneScreen.jpg  Views: 21  Size: 37.2 KB  ID: 125449
    Did you tried a soft reset? vol down + power
    04-23-2016 04:42 AM
  3. vijay karthi's Avatar
    vijay karthi
    It is the bug. You did not install the windows 10 correctly or slow downloading may lead this issue.Give your phone to MICROSOST CARE .
    04-23-2016 04:56 AM
  4. Jeroen Luttikholt's Avatar
    Jeroen Luttikholt
    Originally Posted by vijay karthi
    It is the bug. You did not install the windows 10 correctly or slow downloading may lead this issue.Give your phone to MICROSOST CARE .
    Just tried a soft reset but it does not solve the problem. When sending the phone to microsoftcare are there cost involved or is it waranty. and if i send it where can i find the adres?
    04-23-2016 08:31 AM
  5. vijay karthi's Avatar
    vijay karthi
    No cost for this problem..it will come under waranty.
    04-24-2016 12:32 PM
  7. vijay karthi's Avatar
    vijay karthi
    Search for the nearest microsoft care in your area...
    04-24-2016 12:35 PM
  8. Jeroen Luttikholt's Avatar
    Jeroen Luttikholt
    I have done a recovery to windows phone 8. The screen was working again. Now i am upgrading to windows phone 10 again.
    04-27-2016 09:39 AM
  9. Jeroen Luttikholt's Avatar
    Jeroen Luttikholt
    Upgrade was not succesful. I send the phone to microsoft care and i received it back yesterday. It is now working correctly.
    vijay karthi likes this.
    05-07-2016 02:00 AM
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