1. Auric Jarrel's Avatar
    So as of a few days ago when signing in on my Windows 10 laptop, I was told I incorrectly typed in the wrong PIN multiple times and would have to sign in using my password. I was sure I used the right PIN, but didn't pay any mind to it at the time.

    A day rolls around and I'm still barred from logging in using my PIN. It is at this point that I decide to go into my sign-in options, disable the PIN, and recreate the PIN. I was able to disable the PIN, but everytime I tried to set up a new PIN the system didn't respond.

    I had factory reset my laptop (this had nothing to do with the PIN, I was planning on doing so anyway), and once again was asked if I would like to use a PIN to sign-in. I agreed and attempted to set up the PIN, it was at this point that I received a message saying roughly, "something went wrong, you can attempt to retry or try to set up the PIN later."

    My question is, is this a Microsoft-wide issue or am I screwed out of using PINs on my account now?
    01-04-2017 03:31 PM
  2. holdum333's Avatar
    Hi I have never used a PIN or any other password protection. Here's what my search for your issue turned up. See if this helps your issue and let me know.
    Here's link from MS! https://answers.microsoft.com/en-us/...2-a902ef6527e4
    01-04-2017 04:02 PM
  3. Auric Jarrel's Avatar
    Hi I have never used a PIN or any other password protection. Here's what my search for your issue turned up. See if this helps your issue and let me know.
    Here's link from MS! https://answers.microsoft.com/en-us/...2-a902ef6527e4
    Unfortunately that doesn't help me, but I appreciate the suggestion.
    01-04-2017 04:31 PM
  4. holdum333's Avatar
    Hi You could give this a look. Don't click on any of the Apps suggested in the link! (Reimage)
    Fix: PIN Sign in is Not Available in Windows 10
    PS I do not recommend clicking on any programs mentioned on this link, but there are some goof suggestions there to solve your issue! It's the best I could come up with at this time!
    01-04-2017 04:38 PM
  5. Auric Jarrel's Avatar
    Thanks. I only followed some of the suggestions, since many of them involve downloading applications I don't recognize which seems shady. Changing my account password hasn't worked. I may try the local account fix but I have my doubts about that as well.
    01-04-2017 05:24 PM
  6. holdum333's Avatar
    Thanks. I only followed some of the suggestions, since many of them involve downloading applications I don't recognize which seems shady. Changing my account password hasn't worked. I may try the local account fix but I have my doubts about that as well.
    I have never had your issue. I suppose you could try going into Advanced Startup and try the repair option. If it's really a problem for you, there's always a refresh- reset or a in place repair. Good luck!
    You might give this a try. This is taken from the link and sounds real promising to me!

    Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
    In NGC folder delete all the files. To do so you must be logged as Administrator.
    Now go to Settings > Accounts > Sign-in Options.
    Click Add a PIN and add a new PIN code for your account.

    Now the PIN login should be working again.
    01-04-2017 05:31 PM

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