1. jeddo45's Avatar
    I'm not even sure if this is the proper place to post, but Mobile Nations is a pretty friendly place, so I'll give this a shot. I have an HP ENVY 17 3D edition on 8.1 Pro. For some reason, the OS freezes up randomly, but without a blue screen. I still have some functionality of the laptop, like I could still toggle on and off my keyboard light and eject disks from the disk drive, so its not completely frozen. In the event viewer, I always get the error "audit events have been dropped by the transport. 0" I have tried everything including reinstall windows 8. With some research done, some people recommended to disable the Ethernet network card. That didn't do anything. Is anyone else familiar with this who could help? I'll put the laptop specs down that I could remember off the top of my head:

    Quad core 1st generation i7
    6GB or RAM
    2 500 GB 7500 RPM hard drives
    ATI Mobility Radeon HD 5850 (1920x1080)
    Intel Centrino Advance 6200 wireless card
    Realtek Network Controller (Ethernet card)

    Any help is greatly appreciated!

    Brought to you by the Nexus M8
    05-23-2014 09:10 PM
  2. Jazmac's Avatar
    Points to loose ram or faulty ram. I'd start with dropping those to see if you can't find the culprit.
    05-24-2014 04:00 AM
  3. jeddo45's Avatar
    OK. I did a memory test but haven't opened up the laptop. I'll let you know what happens. Thanks for your help!

    Brought to you by the Nexus M8
    05-24-2014 10:50 AM
  4. jeddo45's Avatar
    OK so it wasn't the RAM. Everything was securely locked in, and still freezes up. If it was RAM, then I should be getting a memory dump with a BSOD. I'm not sure what would be causing this. I was hoping it was the RAM.

    Brought to you by the Nexus M8
    05-24-2014 03:40 PM
  5. Jazmac's Avatar
    OK so it wasn't the RAM. Everything was securely locked in, and still freezes up. If it was RAM, then I should be getting a memory dump with a BSOD. I'm not sure what would be causing this. I was hoping it was the RAM.

    Brought to you by the Nexus M8
    Not exactly. Memory dumps happen when you have exceptions. Could be from hardware or bad driver. Have you removed the memory modules one at a time and booted to see what happens? It will take an effort to run this one down so be patient. Is this onboard video or video card?
    05-25-2014 10:32 AM
  6. jeddo45's Avatar
    I haven't tried removing the RAM one by one, so I'll give it a shot. As for a bad driver, I'm not too sure. I reinstalled Windows 8 so everything was wiped clean, and when I was looking in the device manager everything looked good (key word is looked). It's a laptop, so its onboard graphics (ATI 5850).

    Again thanks for your help. I appreciate it greatly!

    Brought to you by the Nexus M8
    05-25-2014 02:58 PM

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