Hey,
So I got the notification that my trophy had the update on 9/27 and told me to plug the phone into my computer for the update to complete. I have a mac and am running the mac verizon of zune (windows phone 7 connector for mac).
I plugged it in, it gave me the okay. Started backing up my phone for about 45 minutes and then said applying updates. After about a total of an hour it said it was complete and it reset my phone then gave me the message saying my phone has been updated and I am allowed to unplug. I did and took a look....Nothing! it is still on the 7.0 software version and every time I tried plugging in again and checking for updates it says I am up to date.
needless to say I have called HTC and all they could tell me to do is try it again. I checked with verizon Knova portals and it says to take the phone into a direct store for flash of the software. So I took the phone into the direct store and the idiot tried to tell me that the model phone in the store had mango only because it was "their" phone and it was a model and I should be getting the update within a few weeks and they didn't have anything that could flash the software. Then I called in and talked to Tier 2 and the guy said yeah the only way I could get the software now is to take the phone into a store for flashing. So I called another store and that guy told me that the system they use to flash updates with would not be able to handle the large update that mango is and that no one will be able to do it. I don't have a working Windows computer so that I can attempt to hook it up to Zune to try to get it from that, but called Zune support and they said that Windows Phone 7 connector for mac "IS" their software and should be capable of doing the same functions as zune as far as updates go. So I am at a complete loss as what to do. ANY TAKERS??
So I got the notification that my trophy had the update on 9/27 and told me to plug the phone into my computer for the update to complete. I have a mac and am running the mac verizon of zune (windows phone 7 connector for mac).
I plugged it in, it gave me the okay. Started backing up my phone for about 45 minutes and then said applying updates. After about a total of an hour it said it was complete and it reset my phone then gave me the message saying my phone has been updated and I am allowed to unplug. I did and took a look....Nothing! it is still on the 7.0 software version and every time I tried plugging in again and checking for updates it says I am up to date.
needless to say I have called HTC and all they could tell me to do is try it again. I checked with verizon Knova portals and it says to take the phone into a direct store for flash of the software. So I took the phone into the direct store and the idiot tried to tell me that the model phone in the store had mango only because it was "their" phone and it was a model and I should be getting the update within a few weeks and they didn't have anything that could flash the software. Then I called in and talked to Tier 2 and the guy said yeah the only way I could get the software now is to take the phone into a store for flashing. So I called another store and that guy told me that the system they use to flash updates with would not be able to handle the large update that mango is and that no one will be able to do it. I don't have a working Windows computer so that I can attempt to hook it up to Zune to try to get it from that, but called Zune support and they said that Windows Phone 7 connector for mac "IS" their software and should be capable of doing the same functions as zune as far as updates go. So I am at a complete loss as what to do. ANY TAKERS??