02-21-2014 09:30 AM
43 12
  1. rabbijkl's Avatar
    Ok, so I got the 8XT. I've been a fan on Windows mobile for a long time, starting with the Jornada. And I've been with Sprint for a long time. It took a while for Sprint to come out with the WP8 but I got it first thing Friday morning. Personally, I feel it is a good quality product but still with a few items that could see some improvement. The biggest problem I'm having is that neither voicemail nor visual voicemail push to the live tile. Which makes it impossible to know if you have voice mail. Turn the phone off, someone calls and leaves a VM, turn the phone on, no notification. I made a workaround. I'm using Visual voicemail with an auto forward to my email and then setting my email to push to the live tile. Problem solved but it should work right. Called Sprint, they couldn't fix it. They told me to go to the Sprint store. Went to the Sprint store, duplicated the problem on the display model of the 8XT. Sprint store I should contact Sprint tech support to let them know. Talked to Sprint tech support and they said I should bring it to the store for diagnosis. Grrr.
    07-22-2013 08:58 AM
  2. mrmdj31675's Avatar
    Have you tried a data and PRL update? That could fix the problem in most instances, and if that fails call support and get them to reenter the MEID/ESN to their system and restart the device.

    Otherwise, it could be either a network issue locally or perhaps the phone itself is having a problem retrieving visual voicemail.
    07-22-2013 09:27 AM
  3. skillit0's Avatar
    I actually don't know if sprint supports visual voice mail for windows phone. I know the tile should at least say if there is a voice mail or not but the visual VM I'm not to sure about. I have had arrive from launch and have not seen it but they also stopped supporting the arrive so I may not have gotten required update. I remember reading somewhere before some one couldn't get his tiles to update and a unpin-> restart-> repin fixed it. Its worth a shot
    07-22-2013 09:42 AM
  4. Trunks817's Avatar
    I'm having the same issue, I am not getting notified of new voicemails and the phone tile doesn't ever show the voicemail icon. Anyone who has this working willing to take a screenshot?
    07-22-2013 10:10 AM
  5. Trunks817's Avatar
    Okay, I fixed the issue. I thought visual voicemail was only for the paid service when in reality it is the voicemail app from android. I had originally uninstalled it since I didn't want to pay for it but after resetting my phone to factory defaults and setting up the visual voicemail app I got flooded with 9 new voicemails and they all hit the visual voicemail app. when you pin it to start it the live tile flips and counts up the voicemails you have. If you already have the app I would recommend backing up your phone, resetting to factory defaults then setting up the visual voicemail app. It worked for me.
    07-22-2013 02:18 PM
  6. rabbijkl's Avatar
    Responding to MRMDJ31... Yes, they tried all of this with tech support on the phone. But the same problem is happening at the store with the display model and also Trunks 817 is having the same problem. Also, skillit0 -- it's not that the live tiles are not updating. They are. The problem is that the program itself is set to be running in the background but it's not. The program itself won't get the voice mail until it is launched manually.
    07-22-2013 02:21 PM
  7. WPBrennan's Avatar
    Having the same issue. Both in-store and phone center tech support were unable to resolve the issue. Did the factory reset and it only solved 1/4th of the issues.
    Essentially not receiving:
    1-Voicemail notifications on the voicemail icon in the phone settings
    2-Voicemail notifications on/in the visual voicemail app
    3-Blinking LED (green) new message notification
    07-25-2013 12:08 PM
  8. rabbijkl's Avatar
    There is another forum that is being monitored by a Sprint professional. There are quite a few people who have come forward quickly with this issue. You may want to post on that forum that you are another person with the problem but they know it's a problem. The Sprint professional on that forum said that they are aware of it and working on it.


    Sprint Community: voicemail icon not working
    07-25-2013 02:16 PM
  9. Jonathan Cable's Avatar
    I am having the same issue, even done a hard reset and immediately uninstalled visual voicemail and still have the issue.
    08-01-2013 12:28 AM
  10. rabbijkl's Avatar
    Sprint is working on it. There is a forum in the Sprint community being monitored by Sprint staff. You might want to subscribe to that thread.
    08-01-2013 06:58 AM
  11. Palm_forlackofchoice's Avatar
    I am having same problem. Do they think this is a sprint problem or phone?
    08-07-2013 08:22 AM
  12. rabbijkl's Avatar
    See the thread in the Sprint forum:

    Sprint Community: voicemail icon not working
    08-07-2013 08:44 AM
  13. Palm_forlackofchoice's Avatar
    See the thread in the Sprint forum:

    Sprint Community: voicemail icon not working
    Have been following that thread. All they say is to update the visual voice mail app. Nobody has an update available.

    Regardless. The phone tile should display a voicemail icon and it does not. I uninstalled the crap visual voicemail program too as it didn't work.
    Some times I will get the toast notification at top of screen, but not always and it only lasts for 10 seconds any way.

    Both my wife and son have disabled the visual voicemail program on there android phones too as it don't work well there either..
    08-08-2013 08:10 PM
  14. DeviIstar's Avatar
    I also am not getting a voice mail notification ( I expected it ) I removed visual voice mail because I hated it on my Evo 4g LTE
    08-17-2013 04:47 PM
  15. Palm_forlackofchoice's Avatar
    This voicemail issue is getting old.. The Sprint forum thread is close to 200 posts, lot of lip service that Sprint is working hard to fix. Sprint seems committed to make us use visual voicemail. They can stick that ap where the sun don't shine. Fine if you want to use but don't force it on me. Just fix your system to notify my phone tile with a icon that I have voicemail and I will dial it and listen to messages.
    Thanks Sprint for telling me I couldn't test your phone prior to release as I would have caught this bug with in an hour of using the phone, as I did on the 1st day of release.
    I love the phone, but fear this will end windows phone on Sprint as they did not want it any way.
    Dennis Gutierrez1 likes this.
    09-07-2013 06:34 PM
  16. Palm_forlackofchoice's Avatar
    Just spent three days with Sprint for them to finally tell me we are SCREWED!!! I was told that we are on the visual voicemail server and have to live with it. They claim no responsibility for the icon not working as Microsoft designed and no responsibility for the visual voicemail app not working properly. Her excuse for the visual voicemail is they have been doing upgrades for over a year and the system is lagging in updating your phone.

    Don't hold your breath for a fix as Sprint don't care.
    09-13-2013 10:26 AM
  17. Dennis Gutierrez1's Avatar
    Same problem...I'm on Sprint...no voice mail alerts.....have you solved this issue, if so, please let us know.
    10-15-2013 12:50 PM
  18. Palm_forlackofchoice's Avatar
    I have been in regular contact with resolution supervisor at Sprint. They have done few tests on my phone. Currently Smith Micro is working on problem, they are the company that handles the Voicemail servers and voice mail applications. I was contacted on Saturday saying no new information and that he will keep in touch with me.
    10-15-2013 05:51 PM
  19. Carkid367's Avatar
    I switched to youmail, its free, and I actually get my notifications.
    10-17-2013 04:16 AM
  20. dorelse's Avatar
    Its fixed!
    10-23-2013 01:09 PM
  21. Palm_forlackofchoice's Avatar
    Its fixed!
    mine is not fixed, I also have installed update 3.
    10-23-2013 08:31 PM
  22. dorelse's Avatar
    mine is not fixed, I also have installed update 3.
    Do you have the official update installed? Or just the preview? Mine was not fixed on the developer preview.
    10-23-2013 09:49 PM
  23. dorelse's Avatar
    I'm assuming this is what you're expecting to see on the Live Tile? This is mine after the official update:

    10-23-2013 10:07 PM
  24. Palm_forlackofchoice's Avatar
    I'm assuming this is what you're expecting to see on the Live Tile? This is mine after the official update:

    Click image for larger version. 

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    still no icon on phone tile. Visual voicemail does not update until program is launched. My visual voicemail shows 2 new messages, they are actually 2 old messages.
    10-24-2013 06:35 AM
  25. dorelse's Avatar
    still no icon on phone tile. Visual voicemail does not update until program is launched. My visual voicemail shows 2 new messages, they are actually 2 old messages.
    Well bummer, sorry! So, we're supposed to have a VM icon on the phone tile with the number of new messages...got it.

    Maybe I'm remembering wrong, but did we always get notification that a new VM had been left?
    10-24-2013 10:06 AM
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