Hardware issues

[robjared05]

I purchased a 2520 this morning from ATT and it has locked up on me twice. I'm unable to wake it up and have to hold down the power button for over 20 seconds to get it to shut off. I was on the phone with Nokia support and their solution was to go through this routine. Totally unacceptable. I'm hoping to be able to get another one but the ATT stores in my area seem to be sold out. At this point I'm just going to return it if they can't find another one locally. Hopefully this is not a widespread issue. I'm glad I held on to the Dell 8" I purchased last week as that appears to be dependable and has had no issues.

 

[Laura Knotek]

I'm sorry to hear you got a defective device. I think it's too early to tell if it's an isolated incident or if it's widespread.

I hope you're able to get a replacement. If not, we'll see if other users report similar problems or not.

 

[teckris]

i dont own any Windows8 products. still I would like to know more about this issue. there was a similar NON WAKEUP problem on windows7 that was certainly due to turnOff screen timeouts and then the system goes to standby. Is there anything like this on Windows8??

 

[Laura Knotek]

i dont own any Windows8 products. still I would like to know more about this issue. there was a similar NON WAKEUP problem on windows7 that was certainly due to turnOff screen timeouts and then the system goes to standby. Is there anything like this on Windows8??

I'm running Windows 8.1 on an Asus Vivobook, and I haven't had any issues with resume from sleep.

Also, the 2520 runs Windows 8.1 RT, not Windows 8.1 x86/x64.

 

[teckris]

I'm running Windows 8.1 on an Asus Vivobook, and I haven't had any issues with resume from sleep.

Also, the 2520 runs Windows 8.1 RT, not Windows 8.1 x86/x64.

I too had the issue only on certain devices like my HP laptop and never on any other. So it may be some hardware software mismatch
the bug appears if the system goes to sleep when screen is turned OFF. I got mine back after attaching to external monitor. Now I set it no to turn screen off before it goes to standby

 

[Laura Knotek]

I too had the issue only on certain devices like my HP laptop and never on any other. So it may be some hardware software mismatch
the bug appears if the system goes to sleep when screen is turned OFF. I got mine back after attaching to external monitor. Now I set it no to turn screen off before it goes to standby

I had an HP laptop I got in 2008 that originally ran Vista. I've run 7 and 8/8.1 on it, but never had issues with resume from sleep.

The Asus laptop I'm using now is brand new.

 

[teckris]

I had an HP laptop I got in 2008 that originally ran Vista. I've run 7 and 8/8.1 on it, but never had issues with resume from sleep.

The Asus laptop I'm using now is brand new.

Oh so may be its some particular bug appears randomly on random devices.
I too moved to Asus K53SM-SX010D

 

[KoukiFC3S]

So far no stability issues on mine. I also bought the Surface 2 at its launch but didn't keep that one because it kept freezing on me.

 

[sundawg#WP]

I mentioned this in another thread, but probably worth repeating here. Almost immediately after I opened mine up and with through initial setup I did the Windows update. When the update went to reboot, it sat there at the black Nokia boot screen for an hour. I had to hold down the power button until it rebooted. But after it came back, I've had no problems. Been pretty much playing with it for 8 hours straight without any issues (except with some specific apps - may need a graphics driver update on these and the Bluetooth pairing and sharing with my L920 is not working, but that's little different).

 

[robjared05]

My unit died on me about three times today. Needed a 30 second press on the power button then reboot.

 

[mark0309]

I'm having the same issue with my Verizon unit.... so you hare not alone! It is very annoying . I posted my problem on the Nokia forum support site . Hopefully its a software patch and not hardware issue .

 

[mark0309]

Looks like I fixed my tablet so far .... 1.Charm 2. Settings 3.Change PC Settings.. Hold up... PC settings app froze up let me restart the devices nm I was going to recommend a device reset without lost off data but ... Guess that's not working ... Got the screen issue again....

 

[robjared05]

It's happened a few times with mine and tonight it wouldn't load any apps so I had to reboot it again. Not looking good with all the problems out there.

 

[cobalt233]

I have had to do a wipe and reinstall once.
Now I have to do a hard shutdown (hold power putton in for 20 seconds) whenever the unit sleeps on battery power as it will not wakeup

 

[JaimitoFrog]

I mentioned this in another thread, but probably worth repeating here. Almost immediately after I opened mine up and with through initial setup I did the Windows update. When the update went to reboot, it sat there at the black Nokia boot screen for an hour. I had to hold down the power button until it rebooted. But after it came back, I've had no problems. Been pretty much playing with it for 8 hours straight without any issues (except with some specific apps - may need a graphics driver update on these and the Bluetooth pairing and sharing with my L920 is not working, but that's little different).

Experienced something like you once on the initial update, but it is fine ever since. have a Verizon unit. I didn't wait an hr, more like 15mins.

Seems more like a software issue than hardware

 

[daelumia]

I got mine yesterday, and have had it freeze up on me several times. Each time, I held down the power button and restarted. I also had some issues with downloading apps ("network too slow" error), but the restart sorted that out. Otherwise, enjoying and trying to figure out where to get the USB adapter...

 

[sundawg#WP]

I've been using mine for a few days now. Haven't had any problems since that initial update. It does sound like there is some bad hardware out there. Usually I'm one of those people....but not this time (knock on wood).

 

[GizmoEV]

The first unit I got ended up rebooting itself after being asleep for about 2 min and 15 sec. So it just kept up this repeating process until I noticed that my room kept getting lit up while I was sleeping. I powered it off to get it to quit. Fortunately the AT&T store had another one in stock. Unfortunately it was an hour each way to the store.

I noticed that the replacement immediately saw LTE where as the first one had to be connected to WiFi to be setup. Also, the second one would wake up reliably and quickly with the home button, unlike the first one.

Now I'm setup with a 64gb card and only need/want a Micro-USB3 to USB3 adapter. Anyone know where to get one?

 

[mark0309]

Adapter was posted in another thread... Amazon

 

[Phrozty]

I had it lock up on me today as well when I went to the connections section. I'm also seeing some weird video issues where it dims on me even when I set the comp to be brightest. don't know how to change that. also, when I was playing a movie from a local file it did not look that great... however playing a 1080p music video looked pretty good.

EDIT: make that 2 freezes... Tried to load up the camera and it half crashed back to the start screen. Tried to kill it in task maanger, and now I'm stuck in the video section. It's starting to make Windows ME look stable.