1. Bryan M Davis's Avatar
    So sometime within the last week I can't open the Store app, which means I can't update or install any apps, and I can't download any music from XBox Music. I don't want to do a hard reset on the phone. I will be updating to WP 8.1 through the Developers trick when that is released (Thursday, April 10?). Any ideas on how to fix this mess, other than just wait?
    04-05-2014 10:18 AM
  2. wuiyang's Avatar
    did you restart your phone? did you soft reset (power button + volume down key) your phone? both doesn't work then try to open store and press back button when app opened, repeat 5 times, if doesn't work, open store,hole back button, click X, repeat 5 times, if still doesn't work, make a backup, copy everything, for app, there should have a upload to onedrive button, if app has it. then hard reset your phone
    04-05-2014 11:14 AM
  3. Bryan M Davis's Avatar
    Thank you. I had tried the soft reset (restart phone). I did not try the open and close with the x 5 times in a row trick until your suggestion. It worked. Thanks!

    BTW, why does that trick work? I would think it would be no different than opening once and closing.
    04-06-2014 12:09 PM

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