I installed windows 10 tp on my 1020. I was having problems updating apps- updates were not installing. I was having a long queue of apps waiting to be updated. So, i decided to hard reset the phone today. But after the hard reset, there are no apps for phonebook, messages and email. I wanted to hard reset the phone again, but settings too aren't available. Of course, i did lot's of soft reset to see whether i would be lucky for all the missing apps to bounce back, but that didn't yield any results. I'll be glad to have suggestions on how to fix these probs