Can't connect to Visual Voicemail

[ninjaap]

I've got a 900 on AT&T, and my phone keeps prompting for my password. Most of the time it would connect, but then disconnect later on that day. Today, it won't connect at all. Anyone else having this problem?

 

[teoami]

I have the Lumia 900 on ATT and my Visual Voicemail is working fine at the moment.

Have you tried changing your password for the voicemail? Call your voicemail and go into the settings and change it. Then put in the new password for visual.

 

[Laura Knotek]

I just used another phone and left myself a voicemail. Visual Voicemail is working fine for me.

 

[ninjaap]

I have the Lumia 900 on ATT and my Visual Voicemail is working fine at the moment.

Have you tried changing your password for the voicemail? Call your voicemail and go into the settings and change it. Then put in the new password for visual.

Yes, I've tried resetting my password. I guess I'll call ATT and try resetting my voicemail.

 

[bigkevbosky]

Same problem for me here. Keeps asking for password but never connects. Even tried changing my password - no luck. Maybe its a Vegas problem.

 

[ninjaap]

Same problem for me here. Keeps asking for password but never connects. Even tried changing my password - no luck. Maybe its a Vegas problem.

You might be right. I think I'll wait and see what happens after a few days. ATT reps on the phone are of no help. They don't seem to understand or are familiar with WP and phone hub. I was told to go into a corp store so they can at least see what's going on. If I do that they'll probably have me do a hard reset.

 

[dfoshay75]

Visual Voicemail Down on Windows Phone

I've got a 900 on AT&T, and my phone keeps prompting for my password. Most of the time it would connect, but then disconnect later on that day. Today, it won't connect at all. Anyone else having this problem?

I been having the same problem since yesterday I went into ATT store today and they informed me that the visual voicemail server is down.

 

[ninjaap]

I been having the same problem since yesterday I went into ATT store today and they informed me that the visual voicemail server is down.

Thanks for the heads up! I guess we can't do anything but wait then.

 

[bigkevbosky]

Weird stuff going on with AT&T lately - my wife's iPhone began having problems connecting - after a whole weekend of troubleshooting it turns out that her phone number, which starts with a different area code than the area we live in, may have become "corrupted" somehow on the towers near our house. Turns out a few people across the country have reported that problem the last few weeks.

 

[guesszoo1]

Server down?

I'm on the phone this second with AT&T support regarding this issue. After over an hour, no luck doing anything. If the server was down, no one could get it working but tons of folks are working fine so the server down sounds like someone that doesn't know what they're talking about. He's deleted the VVM from my plan and reinstalled it such that I had to re-setup up my voicemail ... still won't work. I've turned password on and off ... no effect. I've changed the password by calling into voicemail ... no effect. I've reset the password from the AT&T website .. no change. The AT&T rep is turning in a trouble ticket now and is escalating the issue. My wife's phone is having the exact same problem so it is not unique to my phone but could possibly be unique to our account. If I find out anything more, I'll post here.

 

[ninjaap]

I'm on the phone this second with AT&T support regarding this issue. After over an hour, no luck doing anything. If the server was down, no one could get it working but tons of folks are working fine so the server down sounds like someone that doesn't know what they're talking about. He's deleted the VVM from my plan and reinstalled it such that I had to re-setup up my voicemail ... still won't work. I've turned password on and off ... no effect. I've changed the password by calling into voicemail ... no effect. I've reset the password from the AT&T website .. no change. The AT&T rep is turning in a trouble ticket now and is escalating the issue. My wife's phone is having the exact same problem so it is not unique to my phone but could possibly be unique to our account. If I find out anything more, I'll post here.

It could be possible, because there are probably multiple servers that serves mulitiple locations. Similar to when the Marketplace goes down. Most times, it's not everyone that goes down. Just certain areas or regions are affected.

 

[jimski]

Ah, the trials and tribulations of the Cloud. When it works it great. But when it doesn't, oh well. Get used to it. Its a new World. When any of these services, VVM, Marketplace, Mail, etc., suddenly stop working, you gotta give it 24 hours to get back up and working. That's why paper based media will never completely disappear, thanks to the Cloud. Go find a book to read and check back tomorrow.

Sent from my Lumia 900 using Board Express Pro

 

[ninjaap]

Ah, the trials and tribulations of the Cloud. When it works it great. But when it doesn't, oh well. Get used to it. Its a new World. When any of these services, VVM, Marketplace, Mail, etc., suddenly stop working, you gotta give it 24 hours to get back up and working. That's why paper based media will never completely disappear, thanks to the Cloud. Go find a book to read and check back tomorrow.

Sent from my Lumia 900 using Board Express Pro

First world problems

 

[Jazmac]

Its happening to me as well. I've changed the expired password 3 times and it doesn't seem to want to remember it. My wife's Lumia 900 is getting the same issue. Not the end of the world because glitches happen but it is an annoying.

 

[ninjaap]

Looks like it could really be a Vegas problem. I've even removed my password, but it's still asking for it. I wonder if ATT is even aware or doing something about it?

 

[clutchcargo777]

I'm in Vegas and am having the same problem. Rep tried all of the above, no luck. They decided to send me a new phone (I'll be getting it today). Sounds like its a local service problem. I'll probably link the rep to this thread and send back the refurb replacement I'll be getting.

 

[bigkevbosky]

Working fine today - left myself a voicemail, it asked for password once, showed voicemail, hasn't asked for password again.

We'll see if it works fine for a few days.

 

[ninjaap]

Nice! Mine is working now too!

 

[clutchcargo777]

Just checked and mine is also now working. I'll hold on to the replacement phone for a few days just in case

 

[Jazmac]

Might be a Vegas thing. I reset it one more time tonight and it seems to be holding. Glitch in the matrix?