1. MetalHd's Avatar
    Since the 8.1 update, my wallet no longer launches. It just returns back to desktop. Also, any app costing money cannot be purchased, causing the app store to crash to desktop.

    I see a few other people with the same problem, but havent seen anyone with a solution.

    Is there a way to reset the wallet without a hard reset?
    Andrew Churchill likes this.
    04-17-2014 06:48 AM
  2. jdsouza@gmail.com's Avatar
    hmm...I have exactly the same problem. I wonder if this is a widespread issue with all the folks. Which device do you have? I have a Lumia 928
    04-17-2014 12:30 PM
  3. Xpider_MX's Avatar
    Try with a soft reset.

    How much time has passed since you upgraded to WP8.1?
    04-17-2014 12:33 PM
  4. jdsouza@gmail.com's Avatar
    Thanks for the suggestion! I tried the soft reset. That didn't change anything. I upgraded the day the WP8.1 dev preview came out.
    04-17-2014 06:01 PM
  5. jdsouza@gmail.com's Avatar
    fixed with hard reset (reset to factory settings). This wipes the phone completely so backup all apps and settings before you do this. Once that's done, you should be able to download all apps and settings back onto the phone....(this does take about 1/2 hour or more though).
    04-17-2014 07:21 PM
  6. MetalHd's Avatar
    hmm...I have exactly the same problem. I wonder if this is a widespread issue with all the folks. Which device do you have? I have a Lumia 928
    ​I have the Icon.
    04-18-2014 08:03 AM
  7. MetalHd's Avatar
    fixed with hard reset (reset to factory settings). This wipes the phone completely so backup all apps and settings before you do this. Once that's done, you should be able to download all apps and settings back onto the phone....(this does take about 1/2 hour or more though).
    Hoping to do it without a hard reset.. not wanting to lose the third party isolated storage data.
    04-18-2014 08:03 AM
  8. aitt's Avatar
    Unfortunately I had a 50/50 success rate. My 920 had no issues. However I had to hard reset my 1520. But wallet works now. At least most the setting were restored and start screen was most important
    04-21-2014 02:49 PM
  9. pompeyladbfp's Avatar
    Yep the official launch of 8.1 has done this to me too
    08-14-2014 03:35 AM

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