08-01-2014 02:34 AM
31 12
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  1. EpicIncognitO's Avatar
    Well actually first I thought my internet was down but later I realised that after hard resetting my Lumia 720 on the 8.1 dev preview and then trying to restore the backed up text messages, the texts were not fully back. I just had around 8 conversations back and that also without the full history. I tried changing the setting to last year or anytime but doesn't work. I am clueless. Is this a bug? Anyone facing this too. I have always loved this feature and I need all my texts messages back. 😩
    05-16-2014 12:29 AM
  2. ca_guri's Avatar
    I too have this and the thing which I understand is that, only those messages were backed up which you actually receive in the phone, the messages which you import via transfer my contacts app are not backed up, I had done 3-4 times hard resets and notice this thing.
    05-16-2014 12:35 AM
  3. Himanshu Chowdhary's Avatar
    05-16-2014 12:36 AM
  4. Pete's Avatar
    This doesn't have anything to do with SMS text message backup, which is unaffected by this. If this was the case, then everyone's text messages would disappear and there would be a million screaming voices...

    Backup will only happen if the backup option is set (and stays set). If you force a sync on your Microsoft Account (in settings->email+accounts), you may see an error code indicating a failure.
    EpicIncognitO and MikeSo like this.
    05-16-2014 02:54 AM
  5. Himanshu Chowdhary's Avatar
    This doesn't have anything to do with SMS text message backup, which is unaffected by this. If this was the case, then everyone's text messages would disappear and there would be a million screaming voices...

    Backup will only happen if the backup option is set (and stays set). If you force a sync on your Microsoft Account (in settings->email+accounts), you may see an error code indicating a failure.
    I thought text messages backups are stored on outlook servers which they recently killed ?
    palandri likes this.
    05-16-2014 02:58 AM
  6. Pete's Avatar
    I thought text messages backups are stored on outlook servers which they recently killed ?
    They are stored on outlook.com yes, but they are not affected by the message history change as you've linked above.

    I have my incoming SMS messages visible in my outlook.com and they're still there and all up to date. I didn't follow the steps in the article as I never used outlook messaging.
    Himanshu Chowdhary likes this.
    05-16-2014 03:07 AM
  7. EpicIncognitO's Avatar
    The messaging history folder includes the history of facebook and skype messages. Nothing to do with sms.
    I thought text messages backups are stored on outlook servers which they recently killed ?
    05-16-2014 09:08 PM
  8. HTC13's Avatar
    Go to your messaging app and select settings. You probably have it set to download only the past month. I had the same thing and thought they were gone after a hard reset too. You can change the setting to download the past year or all time. I just changed mine to past year and they are downloading again in the messaging app. I am talking about SMS messages. All threads are back. I suppose if you select all time they will restore all from the time you turned text message back up on.
    05-16-2014 09:49 PM
  9. EpicIncognitO's Avatar
    Not working.
    Go to your messaging app and select settings. You probably have it set to download only the past month. I had the same thing and thought they were gone after a hard reset too. You can change the setting to download the past year or all time. I just changed mine to past year and they are downloading again in the messaging app. I am talking about SMS messages. All threads are back. I suppose if you select all time they will restore all from the time you turned text message back up on.
    05-17-2014 12:30 PM
  10. HTC13's Avatar
    Try going to your Microsoft account under settings hold down in the account and select sync. Maybe that will help after you change the messaging settings to the past year or anytime?
    05-17-2014 03:10 PM
  11. EpicIncognitO's Avatar
    No still doesnt work ,I have already reset my phone thrice. I am so pisssst !!
    Try going to your Microsoft account under settings hold down in the account and select sync. Maybe that will help after you change the messaging settings to the past year or anytime?
    05-17-2014 11:13 PM
  12. EpicIncognitO's Avatar
    Not that I have reset my phone three times and still the text messages are not back I may have to say good bye to them. dwarf.gif And not only that now I dont have whatsapp too ! 6a673b267.gif Someone please kill me!
    05-18-2014 09:26 PM
  13. HTC13's Avatar
    This doesn't make any sense! We are talking about SMS messages through the native WP messaging app, correct?
    05-19-2014 04:34 PM
  14. MikeSo's Avatar
    I have my incoming SMS messages visible in my outlook.com and they're still there and all up to date. I didn't follow the steps in the article as I never used outlook messaging.
    Wut? This is possible? Yay! How would I go about getting this set up?
    05-19-2014 05:17 PM
  15. EpicIncognitO's Avatar
    Yes the backed up sms
    This doesn't make any sense! We are talking about SMS messages through the native WP messaging app, correct?
    05-19-2014 09:32 PM
  16. Pete's Avatar
    If the settings->backup option for sms messages work the same way as it is for photos then turning on the backup won't save pre-existing sms messages (it will only back up from when the backup was set to "on"). You've not said explicitly whether you had the option set to "on" from the outset.

    From experimenting, the backup of sms messages is synchronised with the email for your Microsoft Account. This is why I brought up the idea of forcing the sync from settings->email+accounts. You've not reported the result of that operation, so I suggest that you do that to see if it's reporting a synchronisation error.
    05-20-2014 02:17 AM
  17. kishorekumar_a's Avatar
    Yes. I just did a hard reset yesterday. I only have partial restore of my SMS.
    05-20-2014 02:43 AM
  18. ShreyansShah's Avatar
    Yes. I just did a hard reset yesterday. I only have partial restore of my SMS.
    now u can not do anything. for the next time,
    make sure u have checked the backup status.
    the backup is infrequent. it's not daily, mostly monthly. thus, it may happen that backup is not upto date.
    i also did a hard reset last night. but i have checked and taken backup manually before that. viola. now, all the msgs are restored pretty well.

    what i am missing is whatsapp, as it is currently not available in the store. thankfully, though i am gonna miss it, its gonna give me peace of mind for a few days.
    05-20-2014 02:52 AM
  19. Wael Hasno's Avatar
    I'd also like to know if you can actually see your SMS messages on outlook.com..
    05-20-2014 03:05 AM
  20. ShreyansShah's Avatar
    my backup and restore after hard reset was awesome. a complete restore of data (msgs and settings) and apps is done except a few apps such as: -
    1. whatsapp : not currently published
    2. nokia reading & Cortana : not available in my region. i downloaded with region change trick.

    apart from this, all apps downloaded one by one, including the updates such as Display and Extras updates from Nokia.
    05-20-2014 03:05 AM
  21. ShreyansShah's Avatar
    I'd also like to know if you can actually see your SMS messages on outlook.com..
    yes u can.
    go to inbox page. on the right side, under the settings menu (a gear wheel icon), u will find option called "Manage Catagories"
    in manage catagories, just check both tick boxes for contacts (show in folder pane & filter).
    now, go back to inbox.
    in left side menu, under categories, click contacts. "magic"
    all sms displayed.
    05-20-2014 03:09 AM
  22. Wael Hasno's Avatar
    yes u can.
    go to inbox page. on the right side, under the settings menu (a gear wheel icon), u will find option called "Manage Catagories"
    in manage catagories, just check both tick boxes for contacts (show in folder pane & filter).
    now, go back to inbox.
    in left side menu, under categories, click contacts. "magic"
    all sms displayed.
    Oh duck. Thanks for that.
    Did a hard reset on 8.1 too, the restoration process is amazing. It lasted longer for me because of the hundreds of the apps but still, all I had to do was just wait.
    05-20-2014 03:19 AM
  23. ShreyansShah's Avatar
    Oh duck. Thanks for that.
    Did a hard reset on 8.1 too, the restoration process is amazing. It lasted longer for me because of the hundreds of the apps but still, all I had to do was just wait.
    yup. mine was also long. i listed out total apps (including the default ones like alarm and calculator), the figure was 113.
    i re-checked the list, and i found only 7 apps, i have not used in long time, all apps are used at least once in a week, some of them daily, and some hourly.
    05-20-2014 03:24 AM
  24. EpicIncognitO's Avatar
    I can see all my sms on outlook but why is it not getting restored on the phone? :(
    yes u can.
    go to inbox page. on the right side, under the settings menu (a gear wheel icon), u will find option called "Manage Catagories"
    in manage catagories, just check both tick boxes for contacts (show in folder pane & filter).
    now, go back to inbox.
    in left side menu, under categories, click contacts. "magic"
    all sms displayed.
    05-26-2014 04:29 PM
  25. Pete's Avatar
    From experimenting, the backup of sms messages is synchronised with the email for your Microsoft Account. This is why I brought up the idea of forcing the sync from settings->email+accounts. You've not reported the result of that operation, so I suggest that you do that to see if it's reporting a synchronisation error.
    Have you forced synchronisation using the method I described above?
    05-27-2014 02:16 AM
31 12

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