1. shaked maman's Avatar
    hello
    Yesterday I updated my phone to 8.1 and since then I can not access my Microsoft account
    what to do??
    07-12-2014 02:18 PM
  2. ujori89's Avatar
    Make sure u are connected on internet. Or make a hard reset. Im running 8.1 dp and everything works fine.
    shaked maman likes this.
    07-12-2014 02:32 PM
  3. shaked maman's Avatar
    Make sure u are connected on internet. Or make a hard reset. Im running 8.1 dp and everything works fine.
    hey if i will do a hard reset the version will stay 8.1 ?
    07-12-2014 02:47 PM
  4. shaked maman's Avatar
    07-13-2014 12:31 AM
  5. rudizl's Avatar
    hey if i will do a hard reset the version will stay 8.1 ?
    Yes
    shaked maman likes this.
    07-13-2014 12:56 AM
  6. Scienceguy Labs's Avatar
    Make sure the date and time on your phone are correct.
    shaked maman likes this.
    07-13-2014 01:13 AM
  7. dversa's Avatar
    Try to disable 2 step authentication in your Hotmail/outlook account settings.
    I had the same problem when i changed to a new phone recently. i was unable to sign on using my credentials.
    Once you successfully log on on to your phone, change back to 2 step authentication .

    Or alternatively try and log into the Microsoft account on your phone with an authorized app password that you can setup on your email page. Will acheive the same as above also.
    shaked maman likes this.
    07-13-2014 02:05 AM
  8. shaked maman's Avatar
    Try to disable 2 step authentication in your Hotmail/outlook account settings.
    I had the same problem when i changed to a new phone recently. i was unable to sign on using my credentials.
    Once you successfully log on on to your phone, change back to 2 step authentication .

    Or alternatively try and log into the Microsoft account on your phone with an authorized app password that you can setup on your email page. Will acheive the same as above also.
    Make sure the date and time on your phone are correct.
    Yes
    thanks every one i did it!
    07-13-2014 02:51 AM
  9. salah elzhar's Avatar
    I can not update whatsaap and skype because ask me enter password and save and not accept the password although this mail and password is OK in computer
    12-23-2015 01:24 PM

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