1. luxnws's Avatar
    I want to get the Cyan firmware update for my 520 and am running DP8.1 right now. It looks like I need to downgrade to WP8.0. The Nokia faq says that when you downgrade, you lose all personal information.

    I use the Microsoft Authenticator with gmail. Should I remove the authenticator from my gmail account before I downgrade to WP8.0 or will it still work as usual after I downgrade to 8.0 and update to Cyan and WP8.1 Update?
    07-31-2014 05:43 PM
  2. David P2's Avatar
    I want to get the Cyan firmware update for my 520 and am running DP8.1 right now. It looks like I need to downgrade to WP8.0. The Nokia faq says that when you downgrade, you lose all personal information.

    I use the Microsoft Authenticator with gmail. Should I remove the authenticator from my gmail account before I downgrade to WP8.0 or will it still work as usual after I downgrade to 8.0 and update to Cyan and WP8.1 Update?
    Remove it first is what I'd do. Or it will be a PITA to recover.
    luxnws and xandros9 like this.
    07-31-2014 05:47 PM
  3. Talderon's Avatar
    I have the same issue as you and here is what I can tell you from MY personal experience. I just did this yesterday (and I have done it multiple times in the past as well).

    Here is a list of the accounts I have:

    Microsoft Account
    Google Account
    Facebook Account
    DropBox Account
    GitHub Account
    Wildstar-Online (MMO game)

    Of the above accounts, the ONLY one I have to remove the authenticator from is the Wildstar-Online account.

    All of the remaining accounts, here is what I do.

    1. Open a browser window and log into ALL of those accounts and make sure you are authenticated and saved.
    -In my case, I have 2 Microsoft and 2 Facebook accounts so I use browsers in Private Sessions or another browser to log into additional accounts
    2. Downgrade / Update your phone / Install Updates / Reset your phone after it is all flashed (I do this as a precaution)
    3. Once you are back into the OS, log into your primary MS Account on your phone. Have it Email you your security code and verify.
    4. Install the Authenticator App

    For your MS Account, go to Options > Accounts and Security > Security and Password > Turn Off Existing Apps

    Then, you click on Set up and it will walk you through setting it back up.

    Google Account, Click on your picture and select Account > Click Security at the top > 2-Step Verification click Settings > Then click Move to a different phone and go through the setup process

    Facebook Account, go to Settings > Security > Ne3xt to Code Generator click Edit > Set up and go through the process.

    I mean, you can remove them, but I never do as you can recover through other means on larger sites.

    Hope this helps!
    David P2, xandros9 and luxnws like this.
    07-31-2014 06:41 PM

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