1. Matt McQueen's Avatar
    Since upgrading my Lumia 920 to Windows Phone 8.1, I have a strange audio problem

    At the end of every music track or podcast, I get a sound like a needle scratching a record.

    This happens in MixRadio and the podcast player that comes with Windows Phone.

    Anyone else getting that?
    08-14-2014 02:38 AM
  2. Praxius1's Avatar
    I get this on my 925 when skipping through videos and a couple of games like civilization revolution... But not with music.

    It's kind of like a loud pop noise for me though... Click or Pop, take your pic
    08-14-2014 02:41 AM
  3. i2386's Avatar
    I have just upgraded my Nokia 1020 using official update to 8.1

    Since upgrading / downgrading (have to laugh else cry) I have experienced when playing sound clips in Babbel Spanish Language App that it now has a glitch at the end of the recording which was not present in 8. It sound like it is trying to play 1 millisecond of the start of the recording again... i.e 'Hola' it sounds like 'Hola H'. A audio glitch.

    I am not sure if is similar to what your experiencing but though would share.

    I am having same Popping / click sound when scrubbing any video app like MetroTube even when sound is at 0. This happens only through speaker and is ok when headphones connected.

    There is other threads on here with people have this issue and 8.1 update.

    I am loosing the will with Microsoft
    08-14-2014 05:32 AM
  4. herbertsnow's Avatar
    That problem disappears after the cyan firmware update. It was a hardware issue.
    Geddeeee likes this.
    08-14-2014 08:05 AM
  5. Praxius1's Avatar
    Yeah the popping also still happens when muted, forgot to mention that. But I recently checked for updates and I am up to date. So if the Cyan update is supposed to fix it.... Maybe it's not ready for my location?

    I am signed up for the DevPreview so I dunno.
    08-14-2014 10:00 AM
  6. Matt McQueen's Avatar
    I believe I have Cyan installed. How do I tell for sure?

    Incidentally, I'm hearing this sound when wearing headphones.
    08-14-2014 11:00 AM
  7. elmacijr's Avatar
    By going to Settings > About, it shows you which firmware you have.
    08-14-2014 11:08 AM
  8. Matt McQueen's Avatar
    Firmware revision number 3051.50009.1424.0011?

    I expected it to say Cyan...
    08-14-2014 11:15 AM
  9. djslofstra's Avatar
    You have to take a look at the Extra's+info hub in settings. ;)
    08-14-2014 01:35 PM
  10. Praxius1's Avatar
    In a previous update I had it tell me I have the Black update. I updated a few weeks ago for the Aussie Cortana but now my info doesn't tell me Black or Cyan, etc.
    Regardless the sound popping is still here and I just check if there was another update but I am up to date
    08-14-2014 06:15 PM
  11. Matt McQueen's Avatar
    Extras and info says Cyan, so Cyan isn't the slution (on Vodafone UK).
    08-14-2014 06:29 PM
  12. herbertsnow's Avatar
    Extras and info says Cyan, so Cyan isn't the slution (on Vodafone UK).
    Well it worked for me on my 520.
    08-15-2014 10:00 AM
  13. labsii's Avatar
    It is well known problem, as people noted, and I am particularly concerned, as it downgrades experience for my app Share to Speech (Lite), as you hear scratching on every few sentences, which is much more frequent than in the songs...
    08-15-2014 02:02 PM
  14. Praxius1's Avatar
    A yes Extras & Info is where I saw it before. Just checked and I'm still on Black. No new updates available
    08-16-2014 11:06 AM

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