1. Wajdos's Avatar
    Hi,

    During the call my phone app minimizes to the top bar on most occasions - so whenever you want to end the call you are back in the main screen with only call bar at the top of the phone. Is there anyway to prevent this happening? It is extremely annoying because it complicates how to end the call - I would rather have it all the time at call view....
    03-19-2015 03:17 AM
  2. kmgr's Avatar
    I have this problem also, I'm not sure but it might be the light sensor that makes it minimize when you put the phone to your ear. I found that it happens when I accidentaly cover the sensor with my hand when trying to end the call... but that's just a guess.
    03-19-2015 03:48 AM
  3. TechFreak1's Avatar
    Are you using a screen protector?

    If not does a soft reboot help?
    03-19-2015 04:06 AM
  4. eusty's Avatar
    Might be a common issue as I have the same problem?
    03-19-2015 04:34 AM
  5. TechFreak1's Avatar
    Interesting, never had the problem.. which phones are you guys using?
    03-19-2015 11:10 AM
  6. RumoredNow's Avatar
    If you tap the Back button during a call this happens...

    Check your grip.
    03-19-2015 11:12 AM
  7. RumoredNow's Avatar
    Interesting, never had the problem.. which phones are you guys using?
    If it isn't the grip it might be your model's firmware so TechFreak1 asks a very valid point.

    Also some other comm related App might be a common cause.
    TechFreak1 likes this.
    03-19-2015 11:14 AM
  8. sleeve22's Avatar
    Happens to me too periodically.
    03-19-2015 11:23 AM
  9. Tess Stinson's Avatar
    Happens every time my call lasts over 30 seconds or so and it's very distressing. Is there no setting to prevent it from going all black?
    03-19-2015 11:44 AM
  10. edhunter69's Avatar
    Are u using gesture beta? If yes disable option 3

    i.A. Lumia 930
    03-19-2015 11:54 AM
  11. eusty's Avatar
    If it isn't the grip it might be your model's firmware so TechFreak1 asks a very valid point.

    Also some other comm related App might be a common cause.
    930 CV running Denim/8.1 Update1. Also with gesture beta.....but option 3 is off?
    Last edited by eusty; 03-19-2015 at 02:17 PM.
    03-19-2015 02:05 PM
  12. EspHack's Avatar
    i though it was just user error on my end, when changing the phone from ear to ear there's not enough time for the proximity sensor to deactivate the screen and buttons so it presses some of them when they touch your face, or the sensor just fails sometimes and, again, my face is already touching the entire screen and main keys, maybe when you hold it too high above your ear it happens too
    03-19-2015 10:33 PM
  13. fatclue_98's Avatar
    "You're holding it wrong"

    Where have I heard that before?
    Sent from my Slime Green Lumia 1520
    920Walker and Laura Knotek like this.
    03-20-2015 09:41 PM
  14. sleeve22's Avatar
    A few days back I ran tests using Nokia Care Suite because my 920 was acting a bit strange. When in test mode you can calibrate the proximity sensor among other things. Since I recalibrated my proximity sensor this problem has gone away with my L920 (fingers crossed). You might want to give it a shot.
    05-12-2015 07:18 PM
  15. Mlind62's Avatar
    I have the same problem with almost all calls that I receive. Where can I find an instruction to change the sensor sensitivity as suggested?
    11-04-2015 09:52 AM

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