1. jockopablo's Avatar
    Hi, all. Years ago when I first created my Microsoft account I used my gmail address. I have since created an Outlook.com address and have changed that to my primary address for my Microsoft account. On my Surface Pro 3 it correctly shows my Outlook.com address now and the gmail address is no longer listed in my Accounts, which is the way I want it.

    However, after resetting my Windows phone and signing in with my Outlook address, it still lists my gmail address as my Microsoft account. What gives?
    04-07-2015 10:21 AM
  2. RumoredNow's Avatar
    Did you restore an old backup?

    I would expect the Microsoft Servers to catch up with this faux pas given time. Wait about 48 hours and see what happens...
    jockopablo likes this.
    04-07-2015 10:23 AM
  3. jockopablo's Avatar
    Did you restore an old backup?

    I would expect the Microsoft Servers to catch up with this faux pas given time. Wait about 48 hours and see what happens...
    Ah. Yes I did. I assumed it would only restore my apps and settings.

    Should I reset and start fresh, or wait a bit for the servers to catch up and see if the account name changes?
    04-07-2015 10:42 AM
  4. RumoredNow's Avatar
    I'd wait about 48 hours and see if it clears. If it does not, give Customer Care a call and see what they say.
    microsoft customer care - Bing

    Once it gets back to how you want it, make a fresh backup. :D
    jockopablo likes this.
    04-07-2015 11:21 AM
  5. jockopablo's Avatar
    I'd wait about 48 hours and see if it clears. :D
    Sure enough I awoke this morning and the correct address is showing under my Microsoft account. Thanks!
    RumoredNow likes this.
    04-08-2015 07:35 AM

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