1. WandrinAndy's Avatar
    I am suffering from a MS OneNote problem:

    MS OneNote - MS WP8.1 (Windows Phone 8.1) - Error Code 80004005 - "Can't Sync"
    - problem ONLY on my WP8.1 phones - MS Lumia 532 - and also Nokia Lumia 530
    - problem started around 2017-04-12

    OneNote is that important to my life that I even did a HARD reset on my phone yesterday, and after all the time wasted doing a hard reset, it did nothing to solve the problem, but instead means that I no longer even have a usable copy of my OneNotes on my phone, I only have freshly activated "Quick-Notes" !!!

    ONEDRIVE on my WP8.1 phones can "see" my OneNote documents/files that are held on ONEDRIVE, but these are designed to only be opened by OneNote.

    During my desperation in earlier trying to solve this I have also seen the error message "Can't Sync" which is even less detailed and accordingly even less helpful than Code 80004005.

    I've had about enough of these software problems. And the idea, mentioned earlier in this thread, that Microsoft will drop support of WP8.1 in a few months has shocked me, as it really wasn't very long ago that I bought this NEW Microsoft phone! Please Microsoft get this fixed.

    Anybody else experiencing a similar problem?

    UPDATE: >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    I am down-under 2017-04-19 14:45 Australian Eastern Time,

    and MS OneNote on my MS WP8.1 smartphone Lumia 532 is now syncing my MS OneNote notebooks again !!!

    I had just switched my phone off and on again but that may not be necessary.


    Thank you, Thank you, Thank you !!!
    Last edited by WandrinAndy; 04-19-2017 at 12:00 AM. Reason: Looks like problem is resolved !!!
    Tom Krupinski likes this.
    04-13-2017 11:08 PM
  2. erikandy's Avatar
    I have the same problem with OneNote on my Nokia Lumia 925 (WP 8.1) since 2017-04-11: OneNote "Can't sync". I reset WP Office and as a result I also have only freshly activated "Quick Notes". I would appreciate any idea to solve this problem.
    04-14-2017 08:34 AM
  3. havasil79's Avatar
    I have the same issues on L920 (WP8.1)
    04-14-2017 08:45 AM
  4. anon(10216025)'s Avatar
    to am having this issue - the last time I sync'ed was 11/04/17, and I reset office o my WP8.1 and it didn't make any difference
    04-14-2017 09:12 AM
  5. Dush Ku's Avatar
    Both the Office and OneNote WP8.1 apps can't authenticate to the associated microsft account one drive to sync/open files. it's super frustrating.
    04-14-2017 11:19 AM
  6. sleby's Avatar
    same on my w8:(
    04-14-2017 01:12 PM
  7. Toberal's Avatar
    Same on lumia 920 and a 720. Office app cant open any document located in onedrive.
    04-15-2017 01:46 AM
  8. Belt11's Avatar
    Same problem today on Lumia 640 Did reset of onenote and lost all content. Still would not sync. Is there a solution?
    04-15-2017 08:27 AM
  9. Tom Krupinski's Avatar
    Same here Lumia 928, this is a huge problem! Microsoft please find a solution?
    Last edited by Tom Krupinski; 04-16-2017 at 01:46 PM.
    Ray Clark3 likes this.
    04-15-2017 12:16 PM
  10. Dush Ku's Avatar
    If only they'd updated the office and OneNote apps the way they did the OneDrive app.. So crazy that ms didn't support their own platform
    Tom Krupinski likes this.
    04-16-2017 09:08 AM
  11. Ray Clark3's Avatar
    I'm having the same problem on my Lumia 635
    04-16-2017 12:11 PM
  12. Tom Krupinski's Avatar
    My response:

    1- The phone was functioning fine connecting to OneNote and files on OneDrive prior to the Windows 10 cumulative update on 4/11/17.
    2- There were no changes made to the phone software.
    3- It appears that there were changes made about that time to the structure of the OneDrive system preventing it from syncing and downloading Windows Phone 8.1.
    4- I am not alone experiencing this problem! See: http://forums.windowscentral.com/win...cant-sync.html

    I suggest you coordinate this with the appropriate Microsoft entity to get this major problem fixed ASAP!

    From: OneDrive help + feedback [mailto:1drv@supportcenteronline.com]
    Sent: Saturday, April 15, 2017 4:25 PM
    To: tkrupinski@outlook.com
    Subject: OneDrive: Help ticket #30099-819764

    Hi Tom,

    We are from OneDrive technical support and we do not have expertise related to this issue. I suggest you to raise your concern with Microsoft community by following below link and you can also look for Windows phone support pages for further help.

    Microsoft Community : https://answers.microsoft.com/en-us?auth=1

    Windows Phone Support : https://support.microsoft.com/en-in/...s/windowsphone

    OneDrive Team
    Ticket Information:
    Ticket #: 819764
    Date Created: 4/15/2017 03:22 PM PDT
    What would you like to do?:
    Comment: Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015217) installed 4/11/17. Now my OneNote information can not be downloaded to my Lumia 928 running 8.1.

    If you have any other questions or comments, please reply to this message.


    The OneDrive Team
    04-16-2017 01:51 PM
  13. bnorris1996's Avatar
    I'm having the exact same problem, for around a week now...Lumia 930, WP8.1

    OneNote is absolutely central to my life.. This is a disaster.
    04-17-2017 02:09 PM
  14. Toberal's Avatar
    Solved . seems it was a temporaly problem
    04-19-2017 08:36 AM
  15. erikandy's Avatar
    Thank you Microsoft, it is syncing again!
    Tom Krupinski likes this.
    04-19-2017 08:40 AM
  16. Tom Krupinski's Avatar
    Same here syncing again! Thanks Microsoft but sorry it took so long to fix something that should not have happened.
    04-19-2017 11:43 AM

Similar Threads

  1. Using the 2520 in 2017, with Windows 10?
    By themadpoet1 in forum Nokia Lumia 2520
    Replies: 8
    Last Post: 01-28-2018, 02:03 AM
  2. Help! Sims 2 on Windows 10??
    By Windows Central Question in forum Ask a Question
    Replies: 3
    Last Post: 06-16-2017, 09:40 AM
  3. I am unable to switch on my phone
    By vamsi_1177 in forum Windows 10 Mobile
    Replies: 1
    Last Post: 04-14-2017, 09:37 PM
  4. How to broadcast on Beam in Windows 10 Creators Update
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-13-2017, 02:10 PM
  5. Dell's insane 30-inch 4K OLED monitor can now be yours — if you have a spare $3,500
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-13-2017, 01:10 PM