03-07-2018 09:19 AM
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  1. AgentTheGreat's Avatar
    AgentTheGreat
    Hey guys

    For the past few days I've been getting the Store error 805a01f4 when trying to install apps on 3 separate Windows Phone 8.1 devices (two 1320s, one 920). I checked on a Windows 10 Mobile device (830) and that one downloads OK.

    Does anyone else have this issue? I need confirmation that others can in fact download apps using their WP8.1 device. Knowing Microsoft they may just pull the plug on 8.1 altogether without notice so I want to make sure others can download from the Store.

    Any ideas?
    03-06-2018 05:15 AM
  2. ven07's Avatar
    ven07
    Q&A Team
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    Hey, on 8.1 I would usually check time/date/region and set them manually if needed; followed by a reboot. Usually this solved the issue. Give it a shot?
    03-06-2018 07:34 AM
  3. AgentTheGreat's Avatar
    AgentTheGreat
    Originally Posted by ven07
    Hey, on 8.1 I would usually check time/date/region and set them manually if needed; followed by a reboot. Usually this solved the issue. Give it a shot?
    Yeah already did all of those (the drill!) with no luck. Apparently it's an outage affecting everyone.
    Would be nice if Windows Central could contact Microsoft and put our minds at ease, I am freaking out over whether Microsoft is cutting WP8.1 device off from the Store...
    03-06-2018 07:38 AM
  4. ven07's Avatar
    ven07
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    There were a few certified MS employees running around in the forums, but I'm not sure if that's still the case. I just saw a different thread with the same issue, but that was only when trying to download WhatsApp. Same in your case?
    03-06-2018 07:45 AM
  5. AgentTheGreat's Avatar
    AgentTheGreat
    Originally Posted by ven07
    There were a few certified MS employees running around in the forums, but I'm not sure if that's still the case. I just saw a different thread with the same issue, but that was only when trying to download WhatsApp. Same in your case?
    The problem is for all apps for me. 3 different devices with 2 different Microsoft accounts and none of them can download anything. Windows 10 Mobile is unaffected.
    ven07 likes this.
    03-06-2018 07:47 AM
  7. ven07's Avatar
    ven07
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    Perhaps throw this question in the 'Ask Dan' section or reaching out to him via Twitter
    AgentTheGreat likes this.
    03-06-2018 07:49 AM
  8. AgentTheGreat's Avatar
    AgentTheGreat
    Originally Posted by ven07
    Perhaps throw this question in the 'Ask Dan' section or reaching out to him via Twitter
    Yeah, I'll give it a few more days to see if it gets resolved. If not, I'll Ask Dan.
    03-06-2018 07:56 AM
  9. Lollolololololololol's Avatar
    Lollolololololololol
    Who is Dan .I have the same problem with windows 8.1
    03-06-2018 08:27 AM
  10. Lollolololololololol's Avatar
    Lollolololololololol
    I have the same problem with my phone
    03-06-2018 08:28 AM
  11. AgentTheGreat's Avatar
    AgentTheGreat
    download.jpgI'm glad to inform that my phone can now download apps.
    03-06-2018 02:25 PM
  12. ven07's Avatar
    ven07
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    Originally Posted by AgentTheGreat
    Click image for larger version.  Name: download.jpg  Views: 26  Size: 10.6 KB  ID: 138820I'm glad to inform that my phone can now download apps.
    I'm assuming this is due to the update that was pushed out?
    03-07-2018 05:11 AM
  13. AgentTheGreat's Avatar
    AgentTheGreat
    Originally Posted by ven07
    I'm assuming this is due to the update that was pushed out?
    No, there was no update. And I don't expect any updates to WP8.1 devices.
    03-07-2018 08:19 AM
  14. Lee Power's Avatar
    Lee Power
    WP8.1 support ended July 2017, there won't be any more updates for it.
    03-07-2018 08:30 AM
  15. ven07's Avatar
    ven07
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    Lol I know the support has ended :) I thought I read about an update being pushed out. Must have been for sth else
    03-07-2018 09:19 AM
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