1. patrickg25's Avatar
    I've tried everything in my Lumia 625. First of all, I've updated to WP8.1 DP and need to go back to WP8.0 because of battery issues. When I use the recovery tool and is about to install the firmware on my phone, the code comes up.
    I appreciate your help.
    05-05-2014 07:01 AM
  2. palandri's Avatar
    Sounds like something is blocking it. Firewall?
    Guytronic likes this.
    05-05-2014 07:17 AM
  3. patrickg25's Avatar
    Really? That happens? Let me try tomorrow and let your know. Thanks!
    05-05-2014 08:35 AM
  4. priombiswas89's Avatar
    I am also getting same error code during installation on my lumia 1520. Badly need some help
    07-22-2014 11:30 AM
  5. Jcmg62's Avatar
    I've been getting this error for two days now.....I've tried resetting my phone (lumia 1520) and went so far as to uninstall and reinstall the software recovery tool.....nothing works. I've searched the web.....there's plenty of people complaining about this error but no one seems to have a solution....this is really frustrating
    07-23-2014 09:02 AM
  6. ne49's Avatar
    I had the same problem, with a Lumia 520. I finally got it to install:
    Download the Nokia Software Recovery Tool and install it, but do not run it.
    Start MSCONFIG. Change the settings to Clean Boot.
    On the General Tab, choose Selective Startup. Uncheck "Load startup items".
    On the Services tab, check "Hide all Microsoft services".
    Click on "Disable all" button, on the right side. Click OK button.
    Restart the computer. You should now be able to finish the install.
    Remember to reset MSCONFIG to Normal startup.
    RumoredNow and thefaithless like this.
    07-31-2014 10:26 PM
  7. Pranay Vats's Avatar
    Hi,

    I disabled my antivirus and firewall and it resolved the error. you can give it a try.

    Regards
    Pranay
    Palash Bhowmick likes this.
    08-28-2014 12:26 AM
  8. johaas's Avatar
    This has been endlessly frustrating. I'm trying to go back to stock on my Lumia 920 because it doesn't look like Microsoft is serious about helping people on the Developer Preview who have the 80188308 error. I've tried dozens of times between my Surface Pro 3 and laptop, with every configuration I can think of. I've tried every USB port, turning off Firewall and Windows Defender, uninstalling/reinstalling Nokia Software Recovery, starting Windows without several startup programs, disabling duplicate "Lumia 920s" in the Device Manager, but nothing will get me past this error code. It gets to the installing firmware step and instantly fails every time. There's an unfortunate lack of information on the Internet as to what the error code actually means.

    So here I sit, unable to update forward or downgrade my 920. Oh well...first world problems.
    08-28-2014 03:14 AM
  9. thefaithless's Avatar
    I had the same problem, with a Lumia 520. I finally got it to install:
    Download the Nokia Software Recovery Tool and install it, but do not run it.
    Start MSCONFIG. Change the settings to Clean Boot.
    On the General Tab, choose Selective Startup. Uncheck "Load startup items".
    On the Services tab, check "Hide all Microsoft services".
    Click on "Disable all" button, on the right side. Click OK button.
    Restart the computer. You should now be able to finish the install.
    Remember to reset MSCONFIG to Normal startup.


    cool 'ne49' , it worked fine!

    tnx for sharing the experience mate....
    08-29-2014 12:44 PM
  10. gazmatic's Avatar
    I'm in the same boat. I just sent a message to nokia care on twitter. @nokiahelps

    hopefully I could get a response

    nl920 from att. just froze during a whatsapp conversation and restarted. while plugged in it went from 56% to 0% now I get a blue screen with a sad smiley face. the nsrt gives me the same error.
    09-10-2014 11:36 AM
  11. gazmatic's Avatar
    To anybody still experiencing this issue I have fixed my problem. It was because I flashed a different rom before. I explain it here.

    http://forums.windowscentral.com/nok...iley-face.html
    09-11-2014 01:39 AM
  12. Gopal_88's Avatar
    Did u get any solution...m having d same issue while installing ......
    10-14-2014 02:21 PM
  13. Gopal_88's Avatar
    Did u gt d soilution of d issue..plz help
    10-16-2014 09:18 AM
  14. Gopal_88's Avatar
    It doesnt wrkd fr me....any thing else to do
    10-16-2014 09:19 AM
  15. Gowtham Pandavapura's Avatar
    its worked
    04-18-2015 05:11 AM
  16. Nitin Singh 05's Avatar
    Hi Dear, did u got the solution of this problem. I am also facing the same issue. Please let me know.
    05-11-2015 05:17 PM
  17. Nitin Singh 05's Avatar
    Hi dear, did u get the solution for this problem. I am also having the same issue. Please let me know.
    05-11-2015 05:20 PM
  18. Nitin Singh 05's Avatar
    It doesnt wrkd fr me....any thing else to do
    Hi Brother - Were u able to find any solution of this problem ?? I have also tried everything but can't go beyond 0x80131500 error.
    05-13-2015 05:47 PM
  19. Biswajit Mohanty's Avatar
    Hi
    I tried the steps you mention but my lumia 520is not getting detected. After enabling 'ADU service', 'Service layer', phone gets detected but installation fails.
    I am having Mcafee antivirus in my laptop and 'Mcafee Validation Trust Protection Service' is running as not able to disable it.
    A appreciate a quick solution on this.
    Thanks
    Biswajit
    07-09-2015 01:09 PM
  20. Alex Kojo's Avatar
    Getting an error code 0x80131500 when Nokia Software Recovery Tool is installing...
    Please how do i resolve this. Thank You
    07-12-2015 12:45 PM
  21. Harrie-S's Avatar
    Getting an error code 0x80131500 when Nokia Software Recovery Tool is installing...
    Please how do i resolve this. Thank You
    Firewall and virus scanner are the main suspects with this error code.
    See also.
    http://forums.windowscentral.com/win...very-tool.html
    07-12-2015 01:08 PM
  22. AnkitKumar Vaghela's Avatar
    I tried everything,setting the clean reboot as prescribed above,uninstalling my anti virus software and its all components,rebooting my laptop and then trying again but nothing worked.
    07-19-2015 06:14 PM
  23. Palash Bhowmick's Avatar
    Disabling firewall and antivirus works for me too. Thanks a lot.
    08-14-2015 03:38 AM
  24. Kassinni's Avatar
    Geneous....You saved me...Thanks a lot.
    11-20-2015 07:29 PM
  25. pdpyen's Avatar
    Hello Sir,

    I've tried the method suggested by you.

    Unfortunately im still stuck at the blue screen. It connects to nsu bt returns error code 0x80131500

    please help
    11-08-2016 12:06 AM

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