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My Nokia Store experience
The lumia 925/928 became available in the U.S. Those models are not available in the philippines yet but I was so psyched up that I would have settled for a 920 ( not much difference with the 925/928 and I am partial to bright phones. ) I went to the nokia store in SM cebu to inquire which particular lumias enable the fm functionality after the gdr2 update and possibly buy one. And I got the worst customer service experience in my life. The rep all but ignored me in the empty nokia store. I actually liked being able to browse all the lumias without a rep looking over my shoulder but later it became apparent that it was not out of politeness but total indifference to a potential customer. After checking out the lumias, I was all set out on getting a 920 no matter the answer to the fm radio question and approached the cashier/rep. She acted put-upon that I approached her and looked at me while I was crossing the floor to her as if I was a chore she had to do and none too happy about it. I asked her about the various lumias particulary which ones had the fm after the june gdr2 update and she told me *Sir , lumias don't have radios* with a smirk on her face implying I was a simpleton. I informed her about the gdr2 update and she called to another rep inside the store who was a little more informed about the update but could not point out which lumias enable fm after the update and that I should just pick out whatever, already dismissing me to attend to something else ... in the empty nokia store. I turned to the previous rep who obviously did not want to answer any questions and she says *Come back again* even though I was obviously not yet done, then looks disbelieving at me when I did not move posthaste out of the store. I couldn't believe the utter disregard, the rudeness, the god awful *&!^# reps working on the store. I made a joking remark that it seems they wanted to get me out of the store upon which the rep just stares to indicate a silent *Yes*. I love nokia, the lumias are just about the best phones I've seen and handled but %$$@#! if I ever step into a nokia store again. No wonder the nokia store was deserted while the samsung, LG, and HTC booths were full of people perusing phones. I'm going to buy my lumia unit from sulit or online.05-17-2013 03:18 AM - Whoa. Never have I seen something that bad in a Nokia Store. Here in Manila, the customer service from Nokia was awesome.My Nokia Store experience
The lumia 925/928 became available in the U.S. Those models are not available in the philippines yet but I was so psyched up that I would have settled for a 920 ( not much difference with the 925/928 and I am partial to bright phones. ) I went to the nokia store in SM cebu to inquire which particular lumias enable the fm functionality after the gdr2 update and possibly buy one. And I got the worst customer service experience in my life. The rep all but ignored me in the empty nokia store. I actually liked being able to browse all the lumias without a rep looking over my shoulder but later it became apparent that it was not out of politeness but total indifference to a potential customer. After checking out the lumias, I was all set out on getting a 920 no matter the answer to the fm radio question and approached the cashier/rep. She acted put-upon that I approached her and looked at me while I was crossing the floor to her as if I was a chore she had to do and none too happy about it. I asked her about the various lumias particulary which ones had the fm after the june gdr2 update and she told me *Sir , lumias don't have radios* with a smirk on her face implying I was a simpleton. I informed her about the gdr2 update and she called to another rep inside the store who was a little more informed about the update but could not point out which lumias enable fm after the update and that I should just pick out whatever, already dismissing me to attend to something else ... in the empty nokia store. I turned to the previous rep who obviously did not want to answer any questions and she says *Come back again* even though I was obviously not yet done, then looks disbelieving at me when I did not move posthaste out of the store. I couldn't believe the utter disregard, the rudeness, the god awful *&!^# reps working on the store. I made a joking remark that it seems they wanted to get me out of the store upon which the rep just stares to indicate a silent *Yes*. I love nokia, the lumias are just about the best phones I've seen and handled but %$$@#! if I ever step into a nokia store again. No wonder the nokia store was deserted while the samsung, LG, and HTC booths were full of people perusing phones. I'm going to buy my lumia unit from sulit or online.
They even set up my 620 for me. Regarding the Nokia Stores, it's apparently set up in a franchise system. Also, the Nokia Stores with Nokia Care Centers have better customer service than Nokia kiosks.05-17-2013 03:41 AM - Are you going to write a letter to the store owner?My Nokia Store experience
The lumia 925/928 became available in the U.S. Those models are not available in the philippines yet but I was so psyched up that I would have settled for a 920 ( not much difference with the 925/928 and I am partial to bright phones. ) I went to the nokia store in SM cebu to inquire which particular lumias enable the fm functionality after the gdr2 update and possibly buy one. And I got the worst customer service experience in my life. The rep all but ignored me in the empty nokia store. I actually liked being able to browse all the lumias without a rep looking over my shoulder but later it became apparent that it was not out of politeness but total indifference to a potential customer. After checking out the lumias, I was all set out on getting a 920 no matter the answer to the fm radio question and approached the cashier/rep. She acted put-upon that I approached her and looked at me while I was crossing the floor to her as if I was a chore she had to do and none too happy about it. I asked her about the various lumias particulary which ones had the fm after the june gdr2 update and she told me *Sir , lumias don't have radios* with a smirk on her face implying I was a simpleton. I informed her about the gdr2 update and she called to another rep inside the store who was a little more informed about the update but could not point out which lumias enable fm after the update and that I should just pick out whatever, already dismissing me to attend to something else ... in the empty nokia store. I turned to the previous rep who obviously did not want to answer any questions and she says *Come back again* even though I was obviously not yet done, then looks disbelieving at me when I did not move posthaste out of the store. I couldn't believe the utter disregard, the rudeness, the god awful *&!^# reps working on the store. I made a joking remark that it seems they wanted to get me out of the store upon which the rep just stares to indicate a silent *Yes*. I love nokia, the lumias are just about the best phones I've seen and handled but %$$@#! if I ever step into a nokia store again. No wonder the nokia store was deserted while the samsung, LG, and HTC booths were full of people perusing phones. I'm going to buy my lumia unit from sulit or online.05-17-2013 03:46 AM
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