1. Ankit K's Avatar
    I am facing strange problem in my lumia 620. I am unable to play you tube videos( or watch any video online) on my phone. Every time I play it says "loading" and hangs there and after a while error appears "this file is not supported by your phone". I am using youtube app in my phone and have high speed wifi connectivity here.

    Also I am unable to download flash player in it.

    What is wrong ? please help urgently.
    07-10-2013 11:09 PM
  2. crash1989's Avatar
    You must be using the Mobile wrapper app. Can you try with MetroTube or MyTube.
    WIndows phone does not support flash player, youtube plays in html5
    07-11-2013 12:08 AM
  3. juanitoriv's Avatar
    If you see "desktop", click it, the page will reload, then give another second or two. The "flash prompt" will go away, then tap the vid to play away.
    07-11-2013 12:34 AM
  4. nabs ben's Avatar
    Download the last firmware and phone update for the phone. Try to go on IE browser to Watch Youtube videos or download an App like Youtube HD.
    07-11-2013 12:36 AM
  5. Ankit K's Avatar
    i have done so but its not working. I don't want to factory reset my phone......I will loose all contacts....
    07-12-2013 09:16 AM
  6. Ulisses Augusto's Avatar
    i have done so but its not working. I don't want to factory reset my phone......I will loose all contacts....
    Hi,

    you wont lose your contacts, back up everything then try a reset through the factory reset option on about link. Use, as mentioned by crash1989, a youtube app metrotube is a good one, but there are lots of others options. If that not work update your phone, first firmware then download lumia pusher to get the latest updates to your device.
    07-16-2013 12:40 PM
  7. Yasser Abdo's Avatar
    not working needs flash player
    06-20-2015 07:14 AM

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