Unresponsive Phone

[jt09xlt]

Woke up this morning to a completely unresponsive phone. Screen is blacked out, tried a soft reset and nothing happened. Plugged it in via USB to try and do a Windows Phone recovery and the computer isn't even recognizing it. Weird thing is when I set the phone on a wireless charger the charger lights up like it is charging. I am dreading the inevitable that I am more than likely screwed as it is out of warranty by 4 months. Does anyone know if Windows Phone stores have recovery capabilities or anything that is better than what I have currently tried? Thing that sucks is I still have $200 left on it on my Edge contract. Worst case is I think Ebay may be a rescue. Suggestions?

 

[jt09xlt]

I talked to Verizon and the rep said he is working on warranty replacement and should be approved in next hour even though phone is out of warranty. God I hope this all works out.

 

[AndyCalling]

Good luck. If Verizon knowingly manage to do a warranty replacement for an out of warranty device, they are mightily impressive.

 

[jt09xlt]

They said its because the phone is only couple months out and I have been with them since 2007 without any bad payment history. It might also be due to Sprint's promo they have going on about switching carriers too, who knows.

 

[AndyCalling]

Whatever the reason, it's a darn good way to treat a customer. I'm pretty sure EE in the UK would not do the same for me. Sounds like a US carrier is acting against type here. Gotta give 'em credit where it's due.

 

[jt09xlt]

Just talked to rep again and they are sending me a replacement no charge, replacement will have a 90 day warranty on it and rest is my responsibility. Replacement due here Thursday.

 

[AndyCalling]

Wow, just wow.

 

[anon(7901790)]

Whatever the reason, it's a darn good way to treat a customer. I'm pretty sure EE in the UK would not do the same for me. Sounds like a US carrier is acting against type here. Gotta give 'em credit where it's due.

Actually, Verizon is really good at it's customer service. They actually do put a good faith effort into it. I've never had a problem with it ever. Normally, you start reading about complaints when OS/firmware updates are expected.

 

[Indistinguishable]

Just talked to rep again and they are sending me a replacement no charge, replacement will have a 90 day warranty on it and rest is my responsibility. Replacement due here Thursday.

I'm pretty impressed. Outstanding customer service. Congratulations on the new phone! Hope it's problem free.

 

[xibartx]

they actually have a replacement Icon? not an M8 or otherwise?

 

[jt09xlt]

they actually have a replacement Icon? not an M8 or otherwise?

Phone came in today, rep said Thursday but Fedex was slow. I was a little worried that it wouldn't be an Icon as they haven't sold them in awhile. Rep I talked to originally said it would be an Icon and it was.