Why isn't my Microsoft Lumia 640 picking up my headphones?

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Windows Central Question

Microsoft Lumia 640 not picking up my headphones

Hello, so I get some earbuds with my 640 but they broke like a week later. So I have been trying to use my HyperX Cloud Headset/Headphones with my phone.

However when I plug them in my phone does nothing, doesn't pick them up at all and just plays music through the phone speakers. Is there anything I can do to get them working? I would love to listen to music through my headphones, my headphones have a phone Jack connector and it works completely fine with my iPad.

Is this just another stupid thing Microsoft have done? Like with the Xbox and you need to get a bloody connector specifically from Microsoft to use none Microsoft headsets? Are they forcing me to buy Microsoft products or should these headphones work?

The jack from the broken earbuds looks exactly the same as the one on the headphones so I don't see it being a problem with the Jack.

Any help would be appreciated thanks in advance.
 

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