Originally Posted by
redssand1 At this price I could not resist, picked up my Idol 4S yesterday. To sweeten the deal I called the 800 customer service T-Mobile line before I headed to the store and asked what sort of discount I could get for being a loyal customer. They ended up giving me a $100 statement credit if I went with store financing. With taxes I'll probably end up paying about $200 for a solid phone. Now I just need to find a phone case because the phone is slick to the touch!
Best I could get was a $75 credit but they are over-nighting it for free. I spent almost an hour on the phone to get that. Not sure how you got $100 when 14 years and 6 lines only got me $75, but hats off. Then I talked them into letting me pay it all up front rather than add $12 payments to the bill and extending the unlock availability, so I guess that and avoiding a trip to the store makes up for the $25 I "lost" on the credit. ;)
I'm hoping my wife will like it. She's been using an L640 but decided not to switch to my L1520 that was freed up when I got the L950XL. Now we can both use the same USB-C chargers. I hope she doesn't miss Glance.
One weird thing was that they have no method to give a written (email/text/snail mail) confirmation that a credit will be applied to a future bill. All they could do was send a text saying they were happy to handle what I called about to my satisfaction. I found it humorous when they said they have it in writing in their system so I didn't need anything. I pointed out that they could hire a former Wells Fargo employee who might just tell a customer they were getting a credit in order to make a sale. LoL
But I think its possible they aren't putting it in writing to me because they may be working the system and documented some other justification for the credit internally. I've generally found T-Mobile support people to be great.
