Hard reset - how do I restore software on the phone?

[Windows Central Question]

hard reset - how up restore software on phone

My daughter forgot her passcode for her Microsoft Lumia phone, therfore could not access anything on it so had to do a factory reset. Obviously this wipes the phone clean.

I am attempting to set her phone up again but have encountered a problem. ( background first)

I also have a Nokia Lumia and my phone is linked to my primary email address, if I log into my microsoft account ( using my primary email account ) it brings up both mine and my daughters phones. mine being a 630 and hers being a 535.

I have entered my primary email address on her phone when setting up microsoft account but all that does is brings up all MY text messages and contacts etc.

She didn't get any of my text messages, contacts apps etc prior to factory reset and nor did I get any of hers.

I am really confused as to whether when i set her phone up I used my primary email address ( however if that was the case surely she would have got my messages and texts etc and her mine) YET my microsoft account is showing 2 devices ??

I cannot think of another email address I have used when setting up her account, and if I have would Microsoft be able to recover it for me so I can set her phone up again and get her contacts, texts and pictures etc back.

I have spent a good few hours this evening trying to sort it out but to no avail, so help would be greatly appreciated.

 

[Witness]

Re: hard reset - how up restore software on phone

If possible, go to a Microsoft Store for assistance. If no store is nearby, you may want to contact support for guidance. Sorry, can't really help you here.

 

[Harrie-S]

Okay let me try to explain a few things and sorry if they are not in a logic way.

Sorry but if you do not know which MS account you used then MS also does not know and can not help you.
(They can help you if you for example forgot the password of your MS account)

If you use the same MS account on two or more phones you will get text messages of all phones in the following way.
In Settings > back up > enable test message backup.
During the set up of a phone the text message back up is a settings which is enabled if you use "preferred" settings.
So on your phone this setting should be enabled and now also in your daughters phone.
Conclusion: It is now "normal" that your text messages end up on her phone.

1 About here phone in your MS account. When did you see here phone before you did the hard reset or after?
If you saw it after then this is because you used your MS account so it ends up on your MS account.

2 Login again at The Smartphone Reinvented Around You | Windows Phone (United States) and go to purchase history.
There you see all apps which you downloaded (also the free ones) .
If you see there "all" apps which your daughter had on her phone then you used during the prior set up your MS account. (You do not need to know all the apps but I guess your know which are "yours")

3A So if you see a "resent" app from your daughter than you used before also your MS account (but only if you did not download this app after you did the hard reset your daughters phone.)
3B you daughters phone als will be on your account if you for example set it up with your account but after a while used another MS account for your daughter. The "phone" stay's there until your "remove it.

If you used your MS account on her phone in the past then the contacts (phone numbers) should be the same in your and your daughters phone because you use the same account and also the calendar.
If you however for example use another account like outlook or google and you save your contacts in that account then these will not show up in your daughters account. (same as your daughter as another account)

Not sure how old your daughter is but maybe you setup a child account on her phone if so check if you find this somewhere in your "MS Family Account".

If you use the same MS account does not mean that you have to have the same apps on both phones but if you for example buy an app then you can put this for free on ever other phone which has the same MS account.

I hope above info will give you enough points to figure out what you did.

If you need more assistance pleas register and reply on this post.

Good Luck.