It usually starts with a click or a tap, depending on the device. And that sounds too simple. I feel there is some problem we are not being made aware of. I'm sure you are trying to express some sort of attempted the basics and failed concept
More details, please.
What happens when you try to download? Any error messages or popups with advice? What message is received?
What device? OS and version? How are you accessing the Gmail? Browser? Which browser, at what version? App? What App?
Is this a new problem? What might have changed recently that could affect this?
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