M
mkr10001
I'm sending my lumia 800 to my network for "repair" (not sure what they are going to do though as as far as i'm aware there is no definitive cause for the issue) due to the shocking battery life. Light user is eating away at battery craaaazzzyily.
I got this email from them today
Am I being unreasonable asking them to NOT give me an old refurbished handset (especially in a different colour or make) that someone else either broke or didn't want? I'm paying ?30/m for this...do I not deserve a brand new working handset? :/
I got this email from them today
I've now booked your phone in for repair. We will send you out a pre-paid repairs envelope, please allow up to 5 days for delivery of this.
If you have any content on your phone, like contacts or pictures, save them to your SIM card, memory card or computer as these may be lost during repair. For help doing this check your user guide. Then remove your SIM, memory card and the back cover of your phone, you'll need to keep these for your repaired phone. Please make sure you send your battery and charger with your phone, they'll need to be wrapped up safely to avoid any damage. It normally takes three to five working days for your phone to be repaired and returned, working days exclude weekends and bank holidays. If we can't repair your phone within warranty you may be charged a fee. We'll send you a letter explaining this and what to do next. We will try our best to repair your phone, but may exchange it with a refurbished one of the same or higher value and of a different make or colour.
Am I being unreasonable asking them to NOT give me an old refurbished handset (especially in a different colour or make) that someone else either broke or didn't want? I'm paying ?30/m for this...do I not deserve a brand new working handset? :/