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  1. peachy001's Avatar

    1,359 Posts

    My phone has a bum speaker and I am today returning it to the shop for a replacement. I have taken off all of my photos and videos and backed up my settings. I wanted to then delete all my data to ensure that nobody could access my emails, wallet etc. I went Settings>About> then factory reset. That was 20 mins ago, and all I got were the cogs. After 15 mins of having the cogs spin, I tried the volume down+power button reset. It flashed up on to the nokia screen and the went to the cogs again. 5 minutes elapsed without any sign of progress so I tried again. I now have just NOKIA displayed in the centre of my screen.

    Couple of things I need here:

    1) has all the data been deleted, ie passwords, accounts etc?
    2) can I revive the thing before I wander in to town for a replacement?

    Needless to say, I am not a happy bunny. I have seen the Nokia Care Suite download recommended before, but I went to Nokia.com and it was not available. Is it any use in this situation?
  2. rdubmu's Avatar

    3,022 Posts
    Global Posts
    3,321 Global Posts
    Sounds like your phone is bricked
    peachy001 likes this.
  3. peachy001's Avatar

    1,359 Posts
    Yep, I had got that far in to the solution myself... So annoyed with it!

    To be fair, I can cope with it not turning on etc, I just want to know that I have successfully cleared all the data from it.

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