Whatsapp Web Issue

oghousa

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anyone having trouble with WhatsApp web? my camera does not read the QR code so it does not connect :-(

I have the same issue with my alcatelonetouc IDOL 4S with windows 10. my camera dont read the whatsapp web QR code, i try reinstall whatsapp, third party QR scanner (their read the any QR and the whatsapp QR just fine), try to contact alcatel but they say is a whatsapp issue, try to contact whatsapp but they say is an Alcatel issue.

my whatsapp, windows phone, and windows 10 pc are up to date.
:angry::confused::angry:
 

Jonathanmr7

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I have the same issue with my alcatelonetouc IDOL 4S with windows 10. my camera dont read the whatsapp web QR code, i try reinstall whatsapp, third party QR scanner (their read the any QR and the whatsapp QR just fine), try to contact alcatel but they say is a whatsapp issue, try to contact whatsapp but they say is an Alcatel issue.

my whatsapp, windows phone, and windows 10 pc are up to date.
:angry::confused::angry:

SAme here, contact whats and say its the phone lol -.- so how with other apps the app can scan every code? tss hate this
 

9ja

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The bug still persists. Quite irritating that no one that should address this is interested in finding a fix
 

Nelson Poggioli

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anyone having trouble with WhatsApp web? my camera does not read the QR code so it does not connect :-(

I just got this ALCATEL IDOL 4S from Amazon and same issue with whatsapp web, do not understand why, it is a shame this problem with a brand new phone.
Anyone got solution?
 

Radim Fryc

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Is this an issue with all WM devices, or just the Idol 4S? I just sold my 650, or I'd test it.

It looks, just Idol 4S.
It can be due to some "issues" on camera driver which is present on that device's firmware.
I noticed, when trying several camera apps, that the auto-focus sometimes causes an exception, causing app crash e.g. on ProShot, when the focus cannot be obtained under some conditions. This can be the issue why the WhatsApp app is not able to finish the operation and is unable to focus that QR code. Maybe WhatsApp is handling the exception in a better way, so the application does not crash but still cannot finish the task...
 

Indistinguishable

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Has anyone tried the front facing camera to see if that yields different results?

I'm just throwing out a trouble shooting option. Still debating if i should buy this device to replace my broken Elite x3.
 
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vEEP pEEP

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anyone having trouble with WhatsApp web? my camera does not read the QR code so it does not connect :-(

same issue here!!!!!

Worked fine on my Nokia 930!!!
Works fine on my HP Elite x3 !!!!

Not this phone!!!

Can it read QR codes at all?

Just installed Windows Update 1709 - no change!!!

So bumed!
 

vEEP pEEP

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Has anyone tried the front facing camera to see if that yields different results?

I'm just throwing out a trouble shooting option. Still debating if i should buy this device to replace my broken Elite x3.


How do you get the front cam to do this?

It always goes to the front facing camera....
 

vEEP pEEP

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Ok, I got an answer from Alcatel support. I sent them some photos and description of the issue. Yes it works with other QR readers. So is it WhatsApp or the Phone?
They came back with:


support@alcatelonetouch.us
From: Support WebUS
Sent: Tuesday, November 28, 2017 12:21 PM

Thank you for the information V.

Unfortunately this model is not compatible with QR reader, we apologize for the inconvenience.

Regards
Mauricio

and

A system update might solve this issue. When ever there is an update available for your device you will received a notification on the device to install it.

Best Regards
Mauricio
Alcate Support


Alcatel Supportwp_ss_20171128_0003.jpgwp_ss_20171128_0001.jpg
 
Last edited:

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