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  1. toraji's Avatar
    anyone having trouble with WhatsApp web? my camera does not read the QR code so it does not connect :-(
    oghousa likes this.
    03-13-2017 11:19 AM
  2. oghousa's Avatar
    anyone having trouble with WhatsApp web? my camera does not read the QR code so it does not connect :-(
    I have the same issue with my alcatelonetouc IDOL 4S with windows 10. my camera dont read the whatsapp web QR code, i try reinstall whatsapp, third party QR scanner (their read the any QR and the whatsapp QR just fine), try to contact alcatel but they say is a whatsapp issue, try to contact whatsapp but they say is an Alcatel issue.

    my whatsapp, windows phone, and windows 10 pc are up to date.
    Jonathanmr7 and vEEP pEEP like this.
    06-16-2017 07:00 AM
  3. Jonathanmr7's Avatar
    I have the same issue with my alcatelonetouc IDOL 4S with windows 10. my camera dont read the whatsapp web QR code, i try reinstall whatsapp, third party QR scanner (their read the any QR and the whatsapp QR just fine), try to contact alcatel but they say is a whatsapp issue, try to contact whatsapp but they say is an Alcatel issue.

    my whatsapp, windows phone, and windows 10 pc are up to date.
    SAme here, contact whats and say its the phone lol -.- so how with other apps the app can scan every code? tss hate this
    06-16-2017 04:32 PM
  4. Jaffer Alawi's Avatar
    Same issue here.
    06-18-2017 07:21 PM
  5. Chubbynaga's Avatar
    My bet is WhatsApp issue, and they can't bother fixing for one phone that didn't sell. Unacceptable.
    07-13-2017 10:16 PM
  6. 9ja's Avatar
    The bug still persists. Quite irritating that no one that should address this is interested in finding a fix
    07-26-2017 12:30 AM
  7. Nelson Poggioli's Avatar
    anyone having trouble with WhatsApp web? my camera does not read the QR code so it does not connect :-(
    I just got this ALCATEL IDOL 4S from Amazon and same issue with whatsapp web, do not understand why, it is a shame this problem with a brand new phone.
    Anyone got solution?
    vEEP pEEP likes this.
    07-27-2017 12:11 PM
  8. Radim Fryc's Avatar
    Have the same issue, still. Is there any way to fix that?
    vEEP pEEP likes this.
    11-07-2017 03:53 AM
  9. Indistinguishable's Avatar
    Have the same issue, still. Is there any way to fix that?
    I'm thinking about purchasing one. But would love to know if there's a work around for this.
    vEEP pEEP likes this.
    11-07-2017 11:29 AM
  10. tgp's Avatar
    Is this an issue with all WM devices, or just the Idol 4S? I just sold my 650, or I'd test it.
    vEEP pEEP likes this.
    11-07-2017 11:56 AM
  11. Indistinguishable's Avatar
    Is this an issue with all WM devices, or just the Idol 4S? I just sold my 650, or I'd test it.
    As far as I know, the only device that has this issue is the Idol 4s. The 950/XL, Elite x3, 650, etc... all can do whatsapp web without issue.
    tgp likes this.
    11-07-2017 02:36 PM
  12. Radim Fryc's Avatar
    Is this an issue with all WM devices, or just the Idol 4S? I just sold my 650, or I'd test it.
    It looks, just Idol 4S.
    It can be due to some "issues" on camera driver which is present on that device's firmware.
    I noticed, when trying several camera apps, that the auto-focus sometimes causes an exception, causing app crash e.g. on ProShot, when the focus cannot be obtained under some conditions. This can be the issue why the WhatsApp app is not able to finish the operation and is unable to focus that QR code. Maybe WhatsApp is handling the exception in a better way, so the application does not crash but still cannot finish the task...
    tgp likes this.
    11-08-2017 01:17 AM
  13. Indistinguishable's Avatar
    Has anyone tried the front facing camera to see if that yields different results?

    I'm just throwing out a trouble shooting option. Still debating if i should buy this device to replace my broken Elite x3.
    Last edited by Indistinguishable; 11-08-2017 at 02:13 PM.
    11-08-2017 12:06 PM
  14. RumoredNow's Avatar
    I thought I recollected... So I looked...

    Yup, Elite X3 had this issue when it released. Seems it only got fixed by a firmware update to camera. https://forums.windowscentral.com/hp...b-whatapp.html

    I'd suggest looking in the store for a QR reader app that might work better than the native Msft Camera lens.
    11-08-2017 12:23 PM
  15. vEEP pEEP's Avatar
    anyone having trouble with WhatsApp web? my camera does not read the QR code so it does not connect :-(
    same issue here!!!!!

    Worked fine on my Nokia 930!!!
    Works fine on my HP Elite x3 !!!!

    Not this phone!!!

    Can it read QR codes at all?

    Just installed Windows Update 1709 - no change!!!

    So bumed!
    11-15-2017 11:19 PM
  16. vEEP pEEP's Avatar
    Has anyone tried the front facing camera to see if that yields different results?

    I'm just throwing out a trouble shooting option. Still debating if i should buy this device to replace my broken Elite x3.

    How do you get the front cam to do this?

    It always goes to the front facing camera....
    11-15-2017 11:22 PM
  17. Indistinguishable's Avatar
    How do you get the front cam to do this?

    It always goes to the front facing camera....
    Yeah, i'm not sure what I was thinking. There is no way to select which camera is doing the QR reading.

    I haven't been able to find a workaround.
    11-16-2017 09:07 AM
  18. Chubbynaga's Avatar
    It only affect WhatsApp. I have tried other QR reader and it work fine. Tell WhatsApp to fix it!
    11-18-2017 09:59 PM
  19. vEEP pEEP's Avatar
    Ok, I got an answer from Alcatel support. I sent them some photos and description of the issue. Yes it works with other QR readers. So is it WhatsApp or the Phone?
    They came back with:


    support@alcatelonetouch.us
    From: Support WebUS
    Sent: Tuesday, November 28, 2017 12:21 PM

    Thank you for the information V.

    Unfortunately this model is not compatible with QR reader, we apologize for the inconvenience.

    Regards
    Mauricio

    and

    A system update might solve this issue. When ever there is an update available for your device you will received a notification on the device to install it.

    Best Regards
    Mauricio
    Alcate Support


    Alcatel Supportwp_ss_20171128_0003.jpgwp_ss_20171128_0001.jpg
    Last edited by vEEP pEEP; 11-28-2017 at 07:18 PM. Reason: add photos
    RumoredNow likes this.
    11-28-2017 07:07 PM
  20. spokethedog's Avatar
    Anybody have a fix yet. This worked for my Lumia 520.
    12-15-2017 08:40 AM
  21. anthonyng's Avatar
    Same issue here, this phone needs a firmware update anyhow....
    01-02-2018 01:28 PM
  22. rishabk97's Avatar
    How thin are our chances of receiving a firmware update?

    I don't think I'm going to be surprised if someone says zero.
    03-14-2018 06:49 AM
  23. Aley_s's Avatar
    Right now it's working
    fin11 likes this.
    04-30-2018 09:42 PM
  24. rishabk97's Avatar
    Right now it's working
    Um, no it is not.
    05-02-2018 05:10 AM
  25. 1Bman's Avatar
    I had a major phone update this morning, and I just got it to work! QR reader found it first time, and I am finally running WhatsApp on my PC
    05-10-2018 04:27 PM

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