1. Nogitsune Micah's Avatar
    How exactly does one fix this? I've never had this issue before with any of my random lumias but my Alcatel OneTouch Fierce XL(I just like saying the whole name lol) is on redstone update but it tells me sorry it can't recognize it.

    Even when I had insider previews of TH I believe, it also gave me some issues then as well.

    I can't even reset now to go back to factory version. How does one get around this?
    04-01-2016 06:49 AM
  2. charlatan1978's Avatar
    Have you tried the 'my phone is not recognised' procedure?
    04-01-2016 07:01 AM
  3. Nogitsune Micah's Avatar
    Yeah no go 😑
    04-01-2016 09:30 AM
  4. RumoredNow's Avatar
    You could try clearing out the USB drivers and letting a fresh batch install.

    Download and extract View any installed/connected USB device on your system Open the folder and right click the exe > run as admin

    Delete any drivers marked Alcatel.

    Plug the Fierce XL into USB and let the drivers install before opening WDRT.
    jlangner likes this.
    04-01-2016 10:35 AM
  5. Nogitsune Micah's Avatar
    Yeah I managed to get it working via the other method in windows device recovery
    RumoredNow likes this.
    04-05-2016 03:08 AM

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