1. Blade800's Avatar
    Hey guys

    I dont know if anyone experienced this, I cant find anything about it anywhere. But after latest UI update. I cant see any files through mobile app. It just says the folder is empty. But when I go through my desktop app of course its not. I tried synchronize it, logging in to it through browser. Nothing helped. It even says that "youre not connected to internet" on my mobile app. But I am. I tried wifi and data connection. It acts like my phone doesnt have internet connection but it does. Everything worked until this update. Sometimes it doesnt show "no connection to internet". I can refresh all I want it just shows no files. I tried to reinstall it but it cant be done apparently.

    ​Any ideas?
    11-02-2014 03:34 AM
  2. SRLumia620's Avatar
    Try doing a soft reset? You can soft reset the phone by holding both the Power and Volume Down buttons simultaneously for about 10 seconds.
    11-02-2014 11:10 AM
  3. Blade800's Avatar
    Tried. Didnt worked, it still shows that I have no internet connection, its bugged somehow. And I cant reinstalled it, its baked into OS.

    Any help ?
    11-03-2014 05:17 AM
  4. Blade800's Avatar
    help please
    11-03-2014 04:48 PM
  5. psreloaded's Avatar
    raise a ms ticket first of all.. Soft reset should have worked but :|
    11-04-2014 01:05 AM
  6. Blade800's Avatar
    Can you send me the link where can I contact them?

    this link isnt working: https://gethelp.live.com/Pages/MSO.a...4&Locale=sk-sk
    11-04-2014 11:40 AM
  7. Blade800's Avatar
    Seriously am I the only one with this issue ? I CANT USE ONEDRIVE since latest update..
    11-06-2014 04:38 PM
  8. kindafarty's Avatar
    I have the same problem. Just since the new UI update. OneDrive is unusable on my 1520. When I open the app, there is nothing there. I've verified that my account is accurate, and that I'm online. This is what I get:


    wp_ss_20141108_0002.jpg

    As you can see above, I AM connected to Wi-Fi and cellular, but for some reason the app doesn't think so.

    wp_ss_20141108_0003.jpg

    wp_ss_20141108_0004.jpg

    wp_ss_20141108_0005.jpg

    Very frustrating, as I depend on OneDrive for so many things. What good is unlimited storage if you can't access it?
    11-08-2014 01:01 PM
  9. Blade800's Avatar
    Thats the exact thing happening to me. Did you find any solution ?

    I also posted at MS help desk, they just redirected me somewhere and didnt helped me at all. I really dont know what can be the issue. I downloaded the latest build for OS yesterday (which reinstalls all the apps) and its still the same.
    11-15-2014 02:55 AM
  10. Citizen X's Avatar
    Seriously am I the only one with this issue ? I CANT USE ONEDRIVE since latest update..
    I'm in the same boat. Onedrive keeps saying, "make sure you're connected to a wifi or cellular network and try again." It's the only app that can't see my wifi nor cellular connection. MSFT as usual is worthless when it comes to offering a solution.

    One drive works on my desktop and it works in a browser window on my phone... although it is atrocious to navigate. Even the most recent pictures on my OneDrive camera roll seems to work in the photography albums. It's just the app is totally useless.
    11-22-2014 11:09 AM
  11. Blade800's Avatar
    I'm in the same boat. Onedrive keeps saying, "make sure you're connected to a wifi or cellular network and try again." It's the only app that can't see my wifi nor cellular connection. MSFT as usual is worthless when it comes to offering a solution.

    One drive works on my desktop and it works in a browser window on my phone... although it is atrocious to navigate. Even the most recent pictures on my OneDrive camera roll seems to work in the photography albums. It's just the app is totally useless.
    Sorry to hear that, but I am glad that I am not alone. Can you try to contact MS about this? I already tried and already tired of waiting for them to update it hopefully fixing it.
    11-23-2014 03:18 AM
  12. Loco5150's Avatar
    Have you tried the 2 basic things: log out/in from the app and also delete/reinstall the app?
    11-23-2014 03:24 AM
  13. Blade800's Avatar
    Have you tried the 2 basic things: log out/in from the app and also delete/reinstall the app?
    both "basic" things are impossible LOL, what an irony

    after the latest update they forgot to add logout option and the app itself cant be uninstalled or reinstalled, its baked into OS (so I tried soft reset, didnt worked)
    11-23-2014 06:33 AM
  14. Blade800's Avatar
    even after latest OS update (when all apps are reinstalled) onedrive is stil not working.. seriously, i am patiently waiting for update
    12-07-2014 03:54 AM
  15. mark233's Avatar
    If my phone was having this issue I'd resort to a factory reset. If you've already tried this to no avail ..... well, then I just wasted forum ink in this thread.
    12-07-2014 07:42 AM
  16. Blade800's Avatar
    I havent tried factory reset yet and I dont want to :/ I rather wait for update
    12-08-2014 09:26 AM
  17. Blade800's Avatar
    Just to let you know that after the latest update it is working again.
    SRLumia620 likes this.
    12-15-2014 05:14 AM

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