Why did Viber 'delete itself' mid phone call?

[Windows Central Question]

Viber 'deleted itself' mid phone call

My Viber stopped working mid phone call and when I was about to call back the Viber app was gone and I was asked to install Viber. Installing Viber doesn't seem to be the issue though as my account seems to still be active although not accessible to me; I can receive Viber messages, a partial preview appears on my locked screen, but when I try to open them I can't open Viber. I have tried to register my phone number as a new account but it isn't accepted, probably because my account and number are somehow still active, yet not accessible to me. I was at one point asked to phone a number for a code but when calling I didn't get a code and was asked to contact Viber support. I did but a week later no answer. Any advice?

 

[gpobernardo]

Re: Viber 'deleted itself' mid phone call

Welcome to Windows Central.

We may need more details.

In what specific device did you experience the problem?

Have you tried looking at the app list and checking if Viber is still there?