1. Kevin Philip Mathews's Avatar
    I am unable to download any maps on Here Maps. I had my phone factory reset recently since I had given it for repair. I reinstalled here maps and tried to load maps. It says "preparing to download" for a long time and nothing else happens. I'm new to Australia and desperately need the maps to move around. Somebody please help me.
    Using Lumia 920, Windows phone 8.1 dev preview.
    07-07-2014 12:29 AM
  2. Guytronic's Avatar
    Are you trying over wifi or data?
    07-07-2014 12:31 AM
  3. Kevin Philip Mathews's Avatar
    I'm trying over the same wifi through which I have downloaded the Here Maps app.
    Guytronic likes this.
    07-07-2014 12:39 AM
  4. Guytronic's Avatar
    Can't see a reason for the long wait other than MSFT\Nokia server outages or perhaps the phones region was reset to it's factory state.
    Not sure if the region settings would affect this however.

    Have you tried a wifi router reset if possible?
    07-07-2014 12:50 AM
  5. Kevin Philip Mathews's Avatar
    I tried it all...i set the region to different countries..also reset my router..im able to download apps and browse the net....but cannot download maps...
    Guytronic likes this.
    07-07-2014 01:04 AM
  6. Liam Wong's Avatar
    I actually had a similar problem today. My download for Florida maps would just stop 10% in and eventually just time out.I tried restarting it and also just deleting it and redownloading after, but it would get stuck on the same place. I'm assuming its something to do with their servers?

    On a side note, I was able to download maps for Nevada no problem though.
    07-07-2014 01:07 AM
  7. Kevin Philip Mathews's Avatar
    I tried to download Nevada maps just now...still stuck at "preparing to download"...I hope the issue will be fixed soon...if the problem is with the server...
    07-07-2014 01:19 AM
  8. boshkop's Avatar
    Did you try on a different Wi-Fi hotspot?
    07-07-2014 01:25 AM
  9. azcruz's Avatar
    I tried to download Nevada maps just now...still stuck at "preparing to download"...I hope the issue will be fixed soon...if the problem is with the server...
    Just for kicks I tried to download it (81.9MB) and it is stuck in Preparing to download for 3 minutes now...

    edit:

    It gave up with an error indicating cannot connect to Maps Libraries...
    07-07-2014 01:45 AM
  10. azcruz's Avatar
    Here's the error
    Sent from my Windows Phone 8S by HTC using Tapatalk
    Attached Thumbnails wp_ss_20140707_0002.png  
    07-07-2014 01:53 AM
  11. Kevin Philip Mathews's Avatar
    Thanks a lot for the replies!! I guess the problem was with their server... I was able to download the maps finallyyyyy
    boshkop and Guytronic like this.
    07-07-2014 06:41 AM
  12. pwat048's Avatar
    Hi mate,

    Did you manage to find a fix for this? I am having the same problem.

    Thanks,
    Poornaka
    08-30-2014 01:18 AM

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