1. andy1008's Avatar
    I am from Mumbai & mobile operator is Vodafone. I am not getting 8.1 cyan updation from Black till date. What to do?
    07-28-2014 07:05 AM
  2. Pete's Avatar
    Are you currently running the WP8.1 Developer Preview?
    07-28-2014 07:08 AM
  3. andy1008's Avatar
    I was using it. Then reset my mobile to factory setting. Now it is showing 8.1 Black.
    07-28-2014 09:32 AM
  4. Pete's Avatar
    You're still running the developer preview, a factory reset will not remove it. You will need to run the Nokia software recovery tool in order to restore windows phone 8.0.

    You won't get windows phone 8.1 through settings-> update until Microsoft fixes the issue with bitlocker. Your alternative is to downgrade to Windows phone 8.0 using the Nokia software recovery tool, but only do this when you're sure that the update is available to download for your region/carrier/phone.
    07-28-2014 04:57 PM
  5. andy1008's Avatar
    Downloaded Nokia recover tools & did what exactly you told. Updated my mobile with
    07-30-2014 04:32 PM
  6. andy1008's Avatar
    8.1 cyan. Thanks a lot.
    07-30-2014 04:33 PM
  7. Pete's Avatar
    Excellent!
    07-31-2014 02:29 AM

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