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  1. WPCentral Question's Avatar
    Hello guys.

    Recently I updated my Lumia 920 to windows 8.1 with cyan too. It worked fine for two weeks, and then suddenly all this weird things started to happening.

    1. Automatic screen brightness stopped working
    2. Proximity sensor stopped working
    3. Camera didn't want to open.
    4. It took couple seconds to unlock the screen.

    I tired factory reset and soft reset. Both do the same thing. Everything works normally but for some period of the time.Sometimes is just couple minutes sometimes couple hours.

    Any suggestions on what to do.

    Thank you
    08-22-2014 10:28 AM
  2. Huime's Avatar
    Hello guys.

    Recently I updated my Lumia 920 to windows 8.1 with cyan too. It worked fine for two weeks, and then suddenly all this weird things started to happening.

    1. Automatic screen brightness stopped working
    2. Proximity sensor stopped working
    3. Camera didn't want to open.
    4. It took couple seconds to unlock the screen.

    I tired factory reset and soft reset. Both do the same thing. Everything works normally but for some period of the time.Sometimes is just couple minutes sometimes couple hours.

    Any suggestions on what to do.

    Thank you
    You had a bad installation. Reset will not work as the broken strings will not be repaired in the reset. The only way is to format it completely and reinstall the OS. Same concept with the PC.
    08-22-2014 10:34 AM
  3. Hrvoje Capan's Avatar
    Thank you for an replay.

    Can you tell me how can I do that?
    08-22-2014 01:14 PM
  4. Huime's Avatar
    Thank you for an replay.

    Can you tell me how can I do that?
    Check keyword: nokia recovery tools in the forum
    or better, have your telco tech rep do it for you.
    btw, you will lose data by doing this.
    08-22-2014 10:51 PM
  5. Hrvoje Capan's Avatar
    Check keyword: nokia recovery tools in the forum
    or better, have your telco tech rep do it for you.
    btw, you will lose data by doing this.
    Hey man thank you so much for your help.

    I tried the recovery tool and it installed the same firmware that I had and it is a bit better but it still gets glitchy. Any other suggestions or would the tech rep be my best option?

    Once again thank you so much.
    08-23-2014 04:12 AM
  6. Huime's Avatar
    Since you are capable of doing it, try another firmware with the same RM-XXX. If the problem persist, I do suggest you claim warranty.
    Hrvoje Capan likes this.
    08-23-2014 12:19 PM
  7. Hrvoje Capan's Avatar
    Ok i got the firmware but the recovery tool only lets me download the latest one and then install that one... any suggestions?
    Last edited by Hrvoje Capan; 08-25-2014 at 11:38 AM.
    08-25-2014 09:17 AM

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