1. WPCentral Question's Avatar
    Hi,

    I have been using lumia 620 since July 2013. The first year it performed quite well. Recently I have been experiencing numerous problems.

    The phone sometimes hang in the middle of use. When I open the battery to restart it used to work well. Yesterday same problem happened with a auto restart and change of date! As I tried to change the date it kept hanging.

    Sometimes touch screen isn't working that requires restarting. I understand a screen protector may cause hindrance for touch sensitivity but it worked well for the first one year with the protection!

    Since the last software update, every time I open whatsapp it makes noise as if you are trying to speak with microphone. When you touch the mic button twice it stops.

    Any advice?
    10-04-2014 05:20 AM
  2. anon8855939's Avatar
    Do you have developer preview version of windows phone?
    10-04-2014 05:21 AM
  3. nokialumiafan's Avatar
    Hi,

    No it is not a developer preview. The phone was released around January.
    10-04-2014 05:32 AM
  4. S Vaibhav's Avatar
    Go to settings> about> reset. This may help. I have a 620 with cyan+ update 1dp, bought on May 31 2013. No issues like these such as you experienced. Usually a hard reset after an n updates resolves any issues.
    10-04-2014 05:44 AM
  5. psoham777's Avatar
    First try soft reset then go for hard reset. Press volume down+ power key until your phone vibrates to do a soft reset
    10-04-2014 05:51 AM
  6. nokialumiafan's Avatar
    Thanks for the advice. Is there any chance that I will loose my settings/data if I reset the phone?
    10-04-2014 06:02 AM
  7. techiez's Avatar
    Thanks for the advice. Is there any chance that I will loose my settings/data if I reset the phone?
    With hard reset you'll lose data, not with soft reset(power + vol down)
    nokialumiafan likes this.
    10-04-2014 06:14 AM

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