1. WPCentral Question's Avatar
    I recently bought a Nokia Lumia 930 and its was working perfectly fine, but I dropped it (on carpet) and now the screen has gone black. The 3 flashing keys (the home button, the arrow button and the search icon) light up but nothing else does. I would love some help with this. Thank you in advance.
    10-18-2014 07:25 PM
  2. MAkhdar's Avatar
    Have you tried a soft reset? Hold the Volume up button and the power/lock button until the phone vibrates, this will restart your phone.
  3. MAkhdar's Avatar
    Have you tried a soft reset? Hold the Volume up button and the power/lock button until the phone vibrates, this will restart your phone.
    10-18-2014 07:38 PM
  4. Kailash Tadkase's Avatar
    Thank you very much. This soft reset has worked for me. You are genius
    07-25-2015 09:07 AM
  5. Yolanda Cannon's Avatar
    The soft boot works! Thank you!
    08-05-2015 06:55 AM
  6. Tomasz S.'s Avatar
    This happened to me while I was shopping for groceries and I didn't even drop my phone, it was safely sitting in my pocket.
    Although over the years it got its share of bumps on pavements, rocks and other rough surfaces, and got used in the rain to the point that the screen started flickering.
    Funny that it finally gave up while being treated gently recently.

    Weird thing is - when I try to unlock the phone, the capacity buttons blink a fee times before the phone goes back to sleep again. I didn't notice that behavior while the screen was working.

    Soft reset was the was the first I tried but that didn't avail.

    It seems it's time to get a 950 already.

    Worst part is: I cannot access the contents of the phone when connecting to PC. Probably cause it's pin-protected.
    10-22-2016 07:42 AM

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