1. Windows Central Question's Avatar
    For some reason the live tile for Whatsapp has become shaded out and when i try to press on it nothing happens.
    I tried opening the app by going to the whole app list and selecting it from there but that doesn't work either when i press it.
    This is a very recent issue and nothing i have experienced/heard of before?

    Anyone had this issue?
    Solution please? I suppose I could try to uninstall the app but I don't want to lose my chats/whatsapp data etc.
    11-08-2014 11:58 AM
  2. RumoredNow's Avatar
    Is the App installed on an SD card by chance? The phone may have "lost sight" of it...

    Unmount the card via Storage Sense and then reboot.
  3. GabrielStorm's Avatar
    did you recently do a soft reset? happens to me occasionally.
    give it a few minutes and it should return to normal.
    also, if you have whatsapp set to back up your txt/chat, you'll not lose the data
    if you uninstall and the reinstall.
    11-08-2014 12:57 PM
  4. RumoredNow's Avatar
    Is the App installed on an SD card by chance? The phone may have "lost sight" of it...

    Unmount the card via Storage Sense and then reboot.
    11-08-2014 01:34 PM
  5. DekDhamecha's Avatar
    For some reason the live tile for Whatsapp has become shaded out and when i try to press on it nothing happens.
    I tried opening the app by going to the whole app list and selecting it from there but that doesn't work either when i press it.
    This is a very recent issue and nothing i have experienced/heard of before?

    Anyone had this issue?
    Solution please? I suppose I could try to uninstall the app but I don't want to lose my chats/whatsapp data etc.
    Same issue here.
    In Store, no "View" or "Share" button available for WhatsApp.
    Please reply if anyone has solution
    11-09-2014 12:21 PM
  6. Sunil Patil2's Avatar
    It happened to me when I was running phone backup in the background or when u r installing update of WhatsApp.. This may help some.
    11-09-2014 12:57 PM
  7. avi_920's Avatar
    Guys!

    Please help! I just updated whatsapp to the latest version, and now I am also facing the same issue.

    The whatsapp icon is shaded out, & I'm unable to open it.

    I tried soft reset, still didn't work!! I'm using L920.
    11-13-2014 05:24 PM
  8. P1ng0fDeath's Avatar
    I'm facing the same problem, app is installed on phone storage; tried soft reset and reinstall, tile is still dark and it doesn't launch... 3rd time this month already *sigh* anyone knows an effective fix?
    11-22-2014 09:47 AM
  9. RumoredNow's Avatar
    I'm facing the same problem, app is installed on phone storage; tried soft reset and reinstall, tile is still dark and it doesn't launch... 3rd time this month already *sigh* anyone knows an effective fix?
    Didja unmount the card before reboot to force the phone to scan the contents?

    Have you tried the Windows Phone App for Desktop? I find that helpful on getting my card indexed... But only used it for media read errors so far.
    11-22-2014 11:02 AM
  10. P1ng0fDeath's Avatar
    i tried removing the card too, no success... anyway, i already reinstalled it and this time it worked. Does deactivating phone backup helps?
    11-22-2014 03:41 PM
  11. alonso flores's Avatar
    I have been had this problem twice in this week and I have to uninstall it and re install I'm already beginning to tire of this 😒
    P1ng0fDeath likes this.
    11-23-2014 04:05 PM
  12. anon(5725119)'s Avatar
    11-23-2014 05:03 PM

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